About this role
The Production Management Horizontal Platform SRE (Assistant Vice President) is an integral engineering and operations liaison within Wealth Production Management, responsible for driving end-to-end infrastructure service performance, telemetry-driven analytics, application resiliency upliftment, and the operationalization of AI/AIOps practices across Wealth Production Management. It is a part of Global Production Management, specifically Wealth Horizontal Platform Team supporting Wealth organization across the globe.
Responsibilities:
- Perform a Service Delivery role for infrastructure supporting Wealth business including engagement in Incident, Problem Change and other ITIL disciplines between Production Management, Infrastructure and Wealth organizations,
- Ensure continually improvement of resilience and reliability for end to end Wealth services
- Create and maintain relationships , bring virtual teams across the organization together and lead execution of delivery of plan,
- Be able to interact with technical stakeholders from Architecture, Infrastructure (with emphasis on End User organization) and Application development teams to provide best in class infrastructure solutions to meet business needs,
- Partner with Infrastructure teams (EUC, VDI, Network, Wintel/Linux, Cloud) to monitor, baseline, and improve Infrastructure Service Performance & End-User Environment affecting Wealth end users (advisors, relationship managers, operations, and clients). Contribute to deep-dive investigations into infrastructure-induced performance degradation, capacity bottlenecks. Improve the monitoring capabilities providing an early indicator of potential end-user business impact.
- Identify opportunities with the business to deliver savings target against financials while ensuring infrastructure right sizing,
- Engagement in the delivery of business, regulatory and technology infrastructure projects with responsibility for the quality, timeliness, and operational effectiveness
- Deliver on Performance Measures including Service Performance, financial and governance KPIs
Qualifications:
- 3-8 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services), application support, SRE with a proven track record of operational process change and improvement
- Understanding of how specialization within area contributes to the business and of competitors' products and services
- Working understanding of AIOps, ML-driven event correlation, predictive maintenance, and Generative AI tools in enterprise operations and ability to use this knowledge to design of metrics, analytical tools, benchmarking activities and best practices
- Experience in a Financial Services or large complex and/or global environment preferred
- Outstanding analytical, problem-solving, and diagnostic mindset
- Ability to communicate technical concepts to non-technical audience
#LI-Hybrid
#LI-RW2
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## Job Family Group:
Technology
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## Job Family:
Applications Support
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## Time Type:
Full time
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## Most Relevant Skills
Please see the requirements listed above.
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## Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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