About this role
Primary Responsibilities:
- Lead and motivate the team to consistently deliver accurate, timely, and proficient transaction management services, ensuring operational efficiency and productivity.
- Continuously develop skills and abilities for both you and direct reports.
- Cultivate a client-centric mindset to ensure timely service delivery to internal and external clients with high quality.
- Emphasize quality, efficiency, and risk mitigation programs, striving to exceed KPI targets through positive feedback.
- Lead recruitment and team development efforts to maintain necessary capability and capacity for client-focused initiatives, including hiring, people development, team structuring, workflow oversight, and change and onboarding tracking and stakeholder management.
- Supervise AML reviews and address investor queries, ensuring compliance with regulatory requirements.
- Participate in the review and analysis of investor documents and application forms received by the team.
Qualifications Required:
- At least 7 years of experience in a transfer agency in a financial service provider and ideally a first experience with managing a team.
- You are fully autonomous in your role and have dealt with alternative investment funds. Experience with hedge funds will be an advantage.
- In-depth understanding of alternative investment funds and familiarity with hedge fund operations.
- Strong knowledge of AML (Anti-Money Laundering) regulations and compliance requirements.
- Proven track record of managing teams and driving performance improvements.
- Excellent communication and interpersonal skills, with the ability to effectively engage with internal and external stakeholders.
- Detail-oriented mindset with a focus on accuracy and quality assurance.
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Relevant professional certifications (e.g., CAMS, CFA) would be a plus.