Exchange Traded Funds (ETF) Operations - Analyst

Join JPMorganChase, a global leader in investment management, where innovation, client service, and operational excellence are at the heart of everything we do. On our Exchange-Traded Fund (ETF) team, you will work with experienced professionals, modern technology, and a diverse client base to help support the continued growth of our ETF business.

As an ETF Operations Analyst at JPMorganChase within the Asset Management team, you will manage key operational processes across the ETF lifecycle and help deliver accurate, timely outcomes for clients and partners. You will collaborate closely with internal teams and external stakeholders to resolve issues, improve processes, and support new business initiatives.

Job responsibilities

- Manage and monitor the end-to-end ETF lifecycle, including order placement through settlement for burst transactions
- Oversee incoming cash receipts and support collateral management for ETF orders
- Perform Portfolio Composition File (PCF) analysis, reconciliation, and troubleshooting
- Research, track, and resolve client inquiries related to trade processing and settlement in a timely manner
- Build and maintain strong relationships with global ETF clients, authorized participants, and external vendors
- Partner effectively with internal teams, including Client Services, Custody, Fund Accounting, and the Global ETF team
- Identify, implement, and document process improvements to drive operational efficiency and reduce risk
- Produce and maintain management reporting, including efficiency metrics and operational insights
- Support new business initiatives, including onboarding and enablement of authorized participants

Required qualifications, capabilities, and skills

- Strong analytical, problem-solving, and investigative skills
- Demonstrated ability to manage multiple tasks accurately, with strong attention to detail
- Proven ability to collaborate effectively in globally distributed teams
- Strong written and verbal communication skills, including the ability to explain issues and solutions clearly
- Experience building and maintaining strong client relationships, including with demanding client organizations
- Ability to advance initiatives in a cross-functional, matrixed operations environment
- Adaptability and resilience in a fast-paced, consistently changing environment
- Willingness to work flexible hours and varied shifts to meet operational needs

Preferred qualifications, capabilities, and skills

- Experience supporting ETF primary market operations, including trade processing and settlement workflows
- Familiarity with collateral, cash, and operational controls related to ETF orders
- Experience conducting operational analysis and implementing process improvements
- Comfortable partnering with Product Development and Technology teams to support new products and enhancements