Senior Administration Support Worker

Job Title:          Senior Administration Support Worker

Salary:               £13.71 per hour / £14.56 per hour

Hours:               incorporated in Support Worker hours

Location:          North West London

Reporting To; Service Manager / Registered Manager

Purpose of the Role;

The Senior is an experienced support worker who has been recruited and trained to undertake additional senior responsibilities within the service. Alongside delivering person-centred support, the post holder will provide operational and administrative support to the Service Manager and Registered Manager to help maintain high standards of care, quality, compliance, and staff development at designated times.

The role is designed to strengthen leadership capacity within the service and support continuous improvement while

ensuring positive outcomes for the people we support.

Key Responsibilities;

Support Delivery

- Provide high-quality, person-centred support to people with learning disabilities and/or autism.

- Promote independence, choice, dignity, and inclusion.

- Ensure support plans, risk assessments, and other documentation are followed and updated as required.

- Act as a positive role model for colleagues and demonstrate best practice at all times.

Senior Responsibilities

Undertake allocated senior duties during designated administration hours, including but not limited to:

- Conducting quality assurance audits and checks.

- Supporting the completion of service audits and action plans.

- Ensure that all actions are updated after completion on relevant audit portal

- Carrying out staff supervisions alongside the Service Manager as directed by the Service Manager.

- Completing medication competency assessments and observations.

- Monitoring compliance with policies, procedures, and regulatory requirements.

- Reviewing documentation to ensure accuracy and completeness.

- Assisting with incident reviews and identifying learning opportunities. (Close all open incident cases on iplanit or safety culture/Mitti)

- Supporting staff performance and promoting best practice standards.

- Contributing to service improvement initiatives.

Communication and Leadership

- Work collaboratively with the Service Manager and Registered Manager.

- Provide guidance and support to colleagues within the service.

- Escalate concerns, risks, or compliance issues appropriately.

- Promote a positive team culture and professional working environment.

Administration Hours and Pay Enhancement;

Senior Workers will be allocated up to  7.5 hours per week of dedicated administration time to complete approved senior responsibilities.

These administration hours will be paid at an enhanced rate:

Enhanced Rate for Senior Administration Hours;

- Unqualified Senior Worker

£13.71 per hour for allocated admin hours

- Qualified Senior Worker

£14.56 per hour for allocated admin hours

Administration hours are separate from standard support hours and must be used solely for approved senior responsibilities.

Allocation of Senior Administration Hours;

- The allocation of senior administration hours remains the responsibility of the Registered Manager, in consultation with Service Managers.

- Allocation will be based on the operational needs of the service and the individual's competency and availability.

- Administration hours are not guaranteed and may be adjusted according to service requirements.

- Only employees who have been formally recruited, trained, and approved as Senior Workers will be eligible to undertake senior responsibilities and receive the enhanced administration rate.

- Staff who have not completed the required recruitment and training process will not be allocated senior administration hours.

Skills and Experience;

Essential

- Experience supporting people with learning disabilities and/or autism.

- Good understanding of person-centred care and safeguarding.

- Effective communication and organisational skills.

- Ability to maintain accurate records and documentation.

- Demonstrated reliability, professionalism, and ability to work independently.

Desirable

- Relevant health and social care qualification (Level 2 or Level 3 Diploma in Adult Care).

- Experience undertaking audits, supervision, medication assessments, or mentoring staff.

- Knowledge of CQC regulations and supported living services.

Accountability;

The Senior Worker remains accountable to the Service Manager and Registered Manager and is expected to undertake

senior responsibilities within their level of training, competence, and delegated authority.

This role does not replace the responsibilities of the Service Manager or Registered Manager but provides additional support /admin duties to help maintain quality, compliance, and excellence within the service.

Closing date; 18th November 2026 (5pm)

Interviews; Ongoing during the advertising period.

Please Note: We reserve the right depending on the number of applications received, to shortlist and interview candidates prior to the closing date. Early applications are therefore encouraged

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service, and all applicants will need to demonstrate the right to work in the UK. Please note at this time Kisharon Langdon cannot offer certificate of sponsorship support.