Client Care Administrator (Finance & Accounts)

Job Title : Client Care Administrator

Location : Northwest Veterinary Specialists, part of Linnaeus

Job Type : Full-time, permanent

Hours: 40 hours per week

Shift pattern: Between 8am - 6pm, Monday to Friday

Are you organised, enjoy working with numbers and have a keen eye for detail? Do you thrive in a busy environment and take pride in getting things right?

Northwest Veterinary Specialists, a leading multi-disciplinary veterinary referral hospital, is looking for a proactive and enthusiastic Client Care

Administrator to join our friendly Client Services Accounts team.

About the role

This is a varied and rewarding position, offering the opportunity to work across all areas of the finance function, including Accounts Receivable, Accounts Payable, cash and banking, credit control and debt management.

You'll play an important role in ensuring our financial processes run smoothly, accurately and efficiently, while also providing accounts administration support to our sister practice, The Eye Vet.

What you'll be doing

- Processing customer payments, receipts, refunds and account allocations.
- Managing daily cash reconciliation, banking and petty cash.
- Supporting supplier invoice processing and payment runs.
- Investigating and resolving client, supplier and insurance account queries.
- Assisting with credit control, outstanding balances and debt management.
- Maintaining accurate financial records and supporting regular reporting.
- Providing general finance and administrative support across both practices.

What we're looking for

We're looking for someone who is:

- Highly organised, reliable and proactive, with excellent attention to detail.
- Experienced in cash handling, account reconciliation and working within a four-week accounting cycle.
- Confident using financial systems and Microsoft Office, particularly Excel.
- A good communicator with a professional and customer-focused approach.
- Adaptable, able to use their own initiative and comfortable managing competing priorities.
- A positive team player who enjoys working in a busy environment.

Experience with Oracle, online banking platforms and veterinary practice management systems (particularly Animana) would be advantageous, as would previous experience in a veterinary practice.

Why join us?

This is a great opportunity to join a dedicated team within a highly respected referral hospital, where your contribution will make a real difference to the smooth running of our services and the experience we provide to our clients.

If you enjoy working with numbers, take pride in accuracy and would like to be part of a team making a difference to pets and their owners, we'd love to hear from you!

What we offer

- 5 weeks holiday + bank holidays + Birthday Leave
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme

Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme

Northwest Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Northwest Veterinary Specialists , Linnaeus or the role, please contact our Talent Acquisition team at  [email protected].

#LI-OH1 #LI-Onsite

Salary Value: Up to £28,038 per annum;