Pharmacy Cashier (63619)

Our Mission, Vision, & Model of Care

At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life.

We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member’s unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others.

We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity.

We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center.

Qualifications

JOB SUMMARY

The Pharmacy Cashier is responsible for providing exceptional customer service while supporting the daily operations of Union Community Care Pharmacy. This position serves as a primary point of contact for patients picking up prescriptions, purchasing over-the-counter products, and requesting general pharmacy assistance.

The Pharmacy Cashier ensures accurate financial transactions, maintains patient confidentiality, assists with inventory and front-end operations, and supports pharmacists and pharmacy technicians in providing efficient, compassionate, and patient-centered care.

The Pharmacy Cashier is a nonclinical support position. The employee may not provide medication counseling, make clinical recommendations, independently resolve medication-related questions, or perform functions reserved for licensed pharmacists or registered pharmacy technicians.

All duties must remain within applicable Pennsylvania pharmacy regulations and organizational policies.

SPECIFIC JOB DUTIES

Customer Service and Patient Relations

- Greet patients and customers promptly, professionally, and courteously.

- Assist patients with prescription pickups and over-the-counter purchases.

- Provide friendly, respectful, and compassionate service to patients from diverse backgrounds.

- Answer incoming telephone calls and direct inquiries to the appropriate pharmacy personnel.

- Address routine customer concerns and refer complex issues to the pharmacist.

- Maintain a welcoming, organized, and professional pharmacy environment.

- Assist patients with language interpretation services when needed and available.

Prescription Pickup and Point-of-Sale Operations

- Retrieve completed prescriptions from designated will-call areas in accordance with pharmacy procedures.

- Verify patient identity using approved pharmacy identification procedures before releasing prescriptions.

- Accurately process prescription and retail transactions using the pharmacy's point-of-sale system.

- Collect prescription copayments and other payments, including cash, credit cards, debit cards, and approved benefit cards.

- Provide receipts and explain transaction totals to patients.

- Refer questions regarding medications, directions, side effects, insurance coverage, or clinical concerns to the pharmacist or qualified pharmacy personnel.

- Obtain required patient signatures and acknowledgments.

- Offer patients an opportunity to speak with the pharmacist when required by law or pharmacy policy.

- Ensure prescriptions are released only after all required verification and counseling procedures have been completed.

- Maintain accurate cash drawers and follow established cash-handling procedures.

Pharmacy Operations Support

- Assist pharmacy staff with organizing completed prescriptions in designated pickup locations.

- Monitor prescriptions awaiting pickup and notify appropriate pharmacy personnel of outstanding prescriptions.

- Assist with contacting patients regarding prescriptions ready for pickup, as directed.

- Support pharmacy staff with maintaining an orderly workflow during busy periods.

- Assist with preparing and organizing pharmacy supplies, bags, labels, and other nonclinical materials.

- Help maintain adequate supplies at checkout counters and patient service areas.

- Perform additional administrative and clerical duties as assigned.

Patient Privacy and Regulatory Compliance

- Maintain strict confidentiality of patient information in accordance with HIPAA and pharmacy policies.

- Protect patient information during prescription pickup, payment processing, and telephone interactions.

- Follow all applicable federal and state laws, regulations, and organizational procedures.

- Immediately report suspected privacy breaches, prescription pickup errors, or other safety concerns.

- Recognize the limits of the cashier role and refrain from providing medication counseling, clinical recommendations, or performing duties requiring pharmacy technician registration or pharmacist licensure.

- Complete all required compliance, safety, and privacy training.

Financial Accountability

- Accurately handle cash, checks, credit cards, and electronic payment transactions.

- Balance assigned cash drawers and reconcile transactions according to established procedures.

- Report discrepancies, shortages, or unusual transactions to management.

- Follow pharmacy procedures for refunds, voids, and transaction corrections.

- Maintain accurate records of payments and other assigned financial transactions.

- Performs other work-related duties as assigned.

POSITION REQUIREMENTS

Education

- High school diploma or GED preferred.

Experience

- Previous cashier, retail, or customer service experience preferred.

- Previous experience in a retail or independent pharmacy is beneficial but not required.

- Experience using computerized point-of-sale systems preferred.

Skills and Abilities

- Excellent interpersonal and customer service skills.

- Strong verbal communication and active listening abilities.

- Ability to perform basic mathematical calculations and accurately handle financial transactions.

- Strong attention to detail and organizational skills.

- Ability to multitask and prioritize responsibilities in a fast-paced environment.

- Basic computer proficiency and willingness to learn pharmacy software.

- Ability to maintain patient confidentiality and handle sensitive information appropriately.

- Dependable, punctual, and able to work collaboratively with pharmacy personnel.

- Ability to remain calm and professional when interacting with upset or frustrated patients.

- Bilingual English/Spanish communication skills preferred but not required.

Physical Requirements

- Ability to stand and walk for extended periods during assigned shifts.

- Ability to bend, reach, and perform repetitive movements.

- Ability to lift and carry merchandise and supplies weighing up to 25 pounds, with reasonable accommodation when applicable.

- Ability to operate a computer, telephone, barcode scanner, and point-of-sale equipment.

- Ability to work in a busy retail pharmacy environment.

ESSENTIAL FUNCTIONS

In order to fulfill the requirements of this position, duties 1-36 are considered essential functions of the job.

ORGANIZATIONAL INVOLVEMENT

This position is required to participate in mandatory all staff meetings, team meetings and trainings.