About this role
Key
Responsibilities
Amazon Marketplace
Operations
· Manage daily Amazon
FBA and FBM operations.
· Create and process
FBA shipment plans.
· Coordinate
inventory replenishment to Amazon fulfillment centers.
· Monitor FBA
inventory health and recommend replenishment schedules.
· Process and manage
FBM orders from receipt to dispatch.
· Handle Amazon order
exceptions, returns, reimbursements, and claims.
· Monitor account
health metrics and ensure compliance with Amazon policies.
· Coordinate with
internal teams to maintain product listings and inventory availability.
Website Order
Management
· Process and manage
all orders received through the company's website.
· Verify orders and
coordinate timely dispatch.
· Monitor order
status until successful delivery.
· Handle customer
order queries related to shipping, cancellations, and returns.
· Ensure accurate
inventory synchronization between the website and warehouse.
Logistics
Coordination
· Coordinate with
logistics partners such as Shiprocket, Delivery Now, and other courier
providers.
· Schedule daily
pickups and monitor shipment movement.
· Resolve shipment
delays, RTOs (Return to Origin), lost shipments, and delivery disputes.
· Track courier
performance and escalate operational issues when required.
· Maintain courier
documentation and shipping records.
Inventory &
Warehouse Management
· Monitor stock
levels across Amazon FBA, FBM, and website inventory.
· Coordinate with
warehouse teams for timely order fulfillment.
· Maintain inventory
accuracy and conduct periodic stock reconciliation.
· Prevent stock-outs
and overstock situations through effective planning.
Reporting &
Analytics
· Prepare daily and
weekly order fulfillment reports.
· Track KPIs
including order processing time, dispatch SLA, delivery performance, return
rates, and inventory levels.
· Analyze operational
data to identify opportunities for process improvements.
· Generate reports
for management on sales, inventory movement, and logistics performance.
Process Improvement
· Develop and
implement SOPs for e-commerce operations.
· Identify operational
bottlenecks and recommend improvements.
· Coordinate with
cross-functional teams including Sales, Marketing, Customer Support, and
Warehouse Operations to ensure smooth execution.
Requirements
Required Skills
· Experience managing
Amazon Seller Central (FBA & FBM).
· Experience managing
Shopify, WooCommerce, or similar D2C e-commerce platforms.
· Knowledge of
Shiprocket, Delivery Now, and courier management platforms.
· Strong
understanding of inventory management and warehouse operations.
· Excellent
coordination and communication skills.
· Proficiency in
Microsoft Excel or Google Sheets.
· Strong analytical
and problem-solving abilities.
· Ability to
multitask in a fast-paced environment.
Benefits
Preferred
Qualifications
· Bachelor's degree
in Business, Commerce, Supply Chain, Operations, or a related field.
· 2–3 years of
experience in e-commerce operations.
· Experience in FMCG,
nutraceutical, healthcare, or D2C brands is preferred.
· Familiarity with
Amazon advertising, marketplace analytics, and OMS/ERP systems is an added
advantage.
Key Performance
Indicators (KPIs)
· Order processing
accuracy.
· Same-day dispatch
percentage.
· Amazon FBA
inventory availability.
· Website order
fulfillment SLA.
· RTO percentage.
· Inventory accuracy.
· Courier performance
and delivery timelines.
· Customer order satisfaction.
· Stock replenishment
efficiency.
What We Offer
· Opportunity to work
with a fast-growing health and wellness brand.
· Performance-based
incentives.
· Career growth in
the rapidly expanding D2C and e-commerce industry.
· Collaborative and
entrepreneurial work environment.