Manufacturing Shop Operations Team Manager

Job Summary:
Supervises the daily activities of a production unit or teams.

Key Responsibilities:
Responsible for the daily activities of a production team including managing team members, housekeeping, and meeting production targets. Works cross functionally to recommend and engage in improving safety, productivity, quality, and efficiency of operations. Serves as group lead on projects and work assignments. Provides guidance and feedback for team members in accomplishing tasks and goals; sets expectations and clarifies responsibilities. Coaches and mentors team members.

- Production & Operations Management Achieve production targets as per customer demand and business plan.
- Ensure effective utilization of manpower, machines, materials, and capacity.
- Monitor productivity, OEE, output, cycle time, and line efficiency.
- Ensure smooth day-to-day operations and minimize disruptions.

- Safety Management Ensure compliance with all safety standards and company policies.
- Drive accident prevention and risk-reduction initiatives.
- Promote a strong safety culture across the shop floor.
- Ensure timely closure of safety actions and audits.

- Quality Management Ensure products meet customer and internal quality requirements.
- Monitor defects, rework, rejection, RFT, and customer complaints.
- Lead root-cause analysis and corrective/preventive actions.
- Drive continuous improvement in process capability and quality.

- Cost Management Control manufacturing and operating costs.
- Improve labor productivity and material utilization.
- Reduce scrap, rework, downtime, overtime, and consumable costs.
- Identify and implement cost-reduction opportunities.

- Delivery & Customer Satisfaction Ensure on-time production and delivery commitments.
- Balance capacity with customer demand.
- Quickly address production constraints and delivery risks.
- Coordinate with supply chain, logistics, quality, and customer teams.

- People & Team Leadership Lead and develop production supervisors, team managers, engineers, and operators.
- Define responsibilities and performance expectations.
- Conduct performance reviews and develop talent.
- Build succession plans and leadership capability.
- Promote employee engagement and teamwork.

- Continuous Improvement Drive Lean Manufacturing, Kaizen, TPM, Six Sigma, and Industry 4.0 initiatives.
- Improve OEE, productivity, flow, ergonomics, and process stability.
- Eliminate waste and non-value-added activities.
- Establish a culture of problem solving and continuous improvement.

- Capacity & Resource Planning Plan manpower, machines, shifts, and production capacity.
- Identify capacity constraints and develop improvement plans.
- Support new product introduction and capacity expansion.
- Ensure appropriate skill availability for critical operations.

- Performance Management
Establish and monitor operational KPIs.
- Review daily, weekly, and monthly performance.
- Analyze gaps between actual and target performance.
- Develop action plans with clear ownership and timelines.

Typical KPIs:

- Safety
- Quality / RFT
- OEE
- Productivity
- Output
- On-time delivery
- Manufacturing cost
- Scrap/rework
- Downtime
- Employee engagement