About this role
Required Skills:
· Experience in L2 application/production support for enterprise systems (incident, problem, change).
· Working knowledge of Microsoft Identity Manager (MIM) operations:
· Sync run profiles, connector space/metaverse basics, error handling
· MIM Service request processing and workflow fallouts (desirable)
· Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness).
· Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting—not necessarily full-time development).
· Familiarity with Active Directory concepts (users, groups, OU structure, permissions).
· Must show a progressive advancement in responsibility including deep troubleshooting technical skills.
· Self-driven and be able to work independently with minimal supervision
· Requirements gathering in a technical environment – Cloud and on-premise infrastructure platforms
· Strong process mapping skills
· Strong analysis skills
· Identification of use cases
· Technical understanding of infrastructure technologies
· Experience of working closely with IT developers/engineers and operational teams
· Root cause analysis skills
· Ability to optimise processes and maximise efficiency
· Strong stakeholder engagement and communication skills
· Confident at presenting what they are working on
· Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate
· Accountability for deliverables and proven track record of delivering on schedule
· Good time management
· Must be self-sufficient; able to deliver quality output without supervision
· Proficient in MS Excel, Visio, Confluence