Quality Manager

JOB PURPOSE:

The Quality Manager is responsible for leading and overseeing the organization's Quality Management System (QMS), ensuring compliance with ISO 9001:2015 standards while driving quality excellence and continuous improvement across electronics manufacturing and systems integration operations. This is a hands-on leadership role responsible for building, implementing, maintaining, and continuously improving the Quality Management System across supplier, internal production, and customer quality. The Quality Manager partners with Engineering, Product Management, Operations, and Supply Chain to establish quality standards, implement effective corrective and preventive actions, and resolve complex quality issues. Through the application of Lean Six Sigma methodologies, root cause analysis, and process improvement initiatives, this position drives operational efficiency, reduces quality-related risks, and promotes accountability across the organization. The role is essential to maintaining consistent product quality, strengthening operational performance, and ensuring quality standards are upheld throughout the entire product lifecycle.

RESPONSIBILITES:

- Lead and own the implementation, maintenance, and continuous improvement of the organization's ISO 9001:2015-based Quality Management System (QMS).Oversee supplier, internal production, and customer quality processes to ensure product compliance, reliability, and performance.
- Develop and maintain quality policies, standard operating procedures (SOPs), inspection criteria, and testing standards.
- Conduct internal audits, monitor quality performance, and ensure compliance with applicable industry and customer requirements.
- Evaluate supplier quality performance, manage supplier corrective action requests (SCARs), and implement preventive measures to reduce defects.
- Oversee incoming, in-process, and final quality activities, including inspections, functional testing, First Article Inspection (FAI), process controls, nonconformance, and Material Review Board (MRB) processes.
- Lead corrective action and defect-prevention initiatives using CAPA, CAR, root cause analysis (RCA), and 8D problem-solving methodologies.
- Manage customer quality concerns, including RMAs, warranty claims, field failures, and corrective action requests.
- Drive Lean Six Sigma initiatives to improve process efficiency, reduce defects, and achieve measurable quality improvements.
- Collaborate with Engineering, Product Management, Operations, and Supply Chain to resolve quality issues and improve manufacturing processes.
- Establish and monitor quality performance indicators (KPIs), communicate findings, and provide recommendations to leadership.
- Drive accountability, process standardization, and continuous improvement across the organization, including escalation of significant quality risks.

SKILLS AND QUALIFICATIONS:

- 5–10 years of progressive quality management experience, including demonstrated leadership responsibilities.
- Proven experience in electronics manufacturing or electronic systems integration.
- Demonstrated hands-on experience implementing, managing, maintaining, and continuously improving an ISO 9001:2015-based Quality Management System.
- Strong knowledge of Supplier Quality, Internal Production Quality, and Customer Quality processes.
- Experience with CAPA, CAR, SCAR, root cause analysis, and 8D problem-solving methodologies.
- Demonstrated experience leading continuous improvement initiatives using Lean Six Sigma methodologies; Black Belt certification preferred.
- Technical knowledge of PCB/PCBA, electronic assemblies, functional testing, and product reliability.
- Familiarity with IPC-A-610 and IPC/WHMA-A-620 standards.
- Experience developing and implementing SOPs, quality control procedures, inspection criteria, testing standards, and nonconformance/MRB processes.
- Strong leadership, analytical, problem-solving, and decision-making skills with the ability to drive accountability across teams.
- Excellent written and verbal communication skills with the ability to engage effectively with customers, suppliers, and internal stakeholders.
- Experience in low-volume, high-mix electronics manufacturing or systems integration preferred.
- Experience in defense, aerospace, telecommunications, or professional AV/broadcast industries preferred.
- Familiarity with AS9100, ISO 19011, and advanced quality tools such as FMEA, SPC, and MSA preferred.
- ISO 9001 Lead Auditor certification and an engineering-related bachelor's degree preferred.

ABOUT US:

Haivision is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Our connected cloud and intelligent edge technologies enable organizations globally to engage audiences, enhance collaboration, and support decision making. We provide high-quality, low latency, secure, and reliable live video at a global scale. Haivision open sourced its award-winning SRT low latency video streaming protocol and founded the SRT Alliance to support its adoption. Awarded four Emmys® for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision continues to fuel the future of IP video transformation. Founded in 2004, Haivision is headquartered in Montreal and Chicago with offices, sales, and support located throughout the Americas, Europe, and Asia. To learn more, visit Haivision at haivision.com.

Why Work at Haivision MCS?

Haivision is a small, cohesive group that provides exceptional products to a loyal and diverse client base. We’re a group of people who enjoy working together as well as with our awesome technology. We support professional growth and a comfortable work/life balance. Team members enjoy competitive compensation with full benefits, flexible schedules, ergonomic working stations and other perks. Our relaxed but inspiring headquarters is nested in Atlanta’s flourishing Armour Yards, right across the street from SweetWater Brewery and directly adjacent to Fox Brother’s BBQ.

Haivision MCS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.