About this role
Responsibilities
Shipping and Courier Coordination
- Coordinate domestic shipments through FedEx, including scheduling pickups, generating labels, tracking deliveries, and resolving delays or shipping exceptions.
- Prepare and ship dry ice and temperature-sensitive materials in accordance with study requirements.
- Coordinate the end-to-end shipment of medical equipment—including ultrasound machines, interrogators, accessories, PCA strips, and supplies—among heroes across the U.S.
- Coordinate equipment returns, replacements, backup deployments, and rush shipments to meet operational needs.
- Ensure high-value medical equipment is properly packaged, labeled, and protected for safe transit.
Equipment and Supply Management
- Prepare and organize equipment for new study onboarding, verifying serial numbers, equipment status, and condition before shipment.
- Monitor equipment inventory and help ensure each hero has a functional, ready-to-use unit.
- Inspect returned equipment, document damage, and coordinate repairs or replacements.
- Maintain inventory of commonly used supplies and place orders to prevent operational delays.
Operational Coordination and Systems
- Communicate with heroes, schedulers, support teams, and vendors about equipment needs, shipment status, and estimated delivery times.
- Keep shipment and asset information current in internal systems, including SAP/ERP, Monday.com, and asset-tracking tools.
Documentation and Compliance
- Maintain accurate shipping records and supporting documentation to support audit readiness.
- Follow applicable internal SOPs, GCP guidelines, and study-specific instructions for equipment handling, storage, shipping, and turnaround.
Qualifications
- Experience in logistics, shipping, warehouse, or clinical research operations.
- Experience handling medical devices or working in supply chain operations.
- Strong attention to detail and accuracy, especially when tracking high-value medical equipment and maintaining records.
- Strong communication, organization, and multitasking skills.
- Ability to work independently and collaboratively with a remote team.
- Proficiency with Microsoft Office and ability to learn new systems quickly.
- Ability to lift and move boxes weighing up to 30 pounds.
Preferred Qualifications
- Familiarity with FedEx shipping processes, including shipment exceptions.
- Familiarity with Monday.com and ERP systems.
Schedule
- Monday - Friday, 9am - 5 pm EST
- On-Site at the Marlborough, MA office
Rate will be based on candidates experience as it relates to the responsibilities of the position.