Senior Customer Service Associate

Our customer service team works closely with customers, sales teams and operational functions across Europe to keep orders moving and customer needs on track. As a Senior Customer Service Associate, you'll take ownership of a portfolio of accounts and become a trusted point of contact for your customers.

JOB DUTIES

- Manage a portfolio of customer accounts across EMEA.
- Act as the main point of contact for customer enquiries related to orders, deliveries, returns and general service requests.
- Build and maintain day-to-day relationships with customers through phone and email communication.
- Monitor order books and delivery schedules and provide customers with regular updates.
- Resolve customer issues and escalations in cooperation with internal stakeholders.
- Work closely with Sales, Supply Chain, Production Planning and Distribution Centres to support customer requirements.
- Support continuous improvement by gathering customer feedback and identifying areas for enhancement.
- Maintain accurate customer records and documentation.

YOU MUST HAVE

- Previous experience in Customer Service, Customer Care, Order Management or another customer-facing role.
- Fluent English and professional-level French.
- Strong communication skills, both written and verbal.
- Ability to manage multiple priorities and customer requests simultaneously.
- Strong organisational skills and attention to detail.
- A solution-oriented approach and confidence working with different stakeholders.

WE VALUE

- Experience managing customer accounts or a dedicated customer portfolio.
- Experience working with manufacturers, wholesalers, distributors or OEM customers.
- Experience in supply chain, logistics or order management environments.
- Experience working with SAP.
- Spanish language skills.

WHAT'S IN IT FOR YOU

- Hybrid Working Arrangement
- Life Insurance
- Disability Insurance
- Pension

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