Performance and Change Lead – onboarding program

Main Purpose

Trafigura is one of the world’s leading commodity trading and logistics companies, with operations across energy, metals and minerals. We’re building a new global Counterparty Onboarding function from the ground up. It will be centralised, customer-focused and high-performing, and you will lead the change that makes it real.

This is a rare chance to own a flagship transformation from concept through to embedded adoption. You’ll work at the intersection of business change, process design and technology. You’ll partner with senior leaders across Compliance, Credit, Treasury, Legal and IT, and you’ll report directly to the Divisional Head of Oil. As the project evolves, strong delivery will open up future opportunities at Trafigura.

Key Responsibilities

Design and shape

- Develop and oversee delivery of the change programme with the global lead, setting the roles and structure, workflows, milestones, sequencing and dependencies.
- Turn vision into reality through process maps, role definitions and system requirements.
- Own the communications plan across all stakeholder groups.

Deliver and embed

- Drive the phased roadmap, from organisational restructure to streamlined processes, automation and aligned data ownership.
- Define scope and success criteria for each tranche. Run design, build, UAT and rollout with IT support through to real adoption, not just sign-off.
- Bring order to in-flight initiatives, consolidating duplicate effort around the target operating model.
- Make sure technology follows process design. You’ll evaluate tooling against the target operating model before any spend is committed.
- Drive project execution, with IT owning technical requirements and delivery, the global head owning business acceptance and the P&C lead owning the collaboration and acceptance against MVP.

Improve and report

- Build a feedback loop that turns live cases and post-implementation reviews into updated SOPs and system configuration.
- Define and track KPIs (cycle time, STP rate, SLA adherence, escalation volumes) and use them to drive the next round of improvements.
- Support the Onboarding Steering Committee with delivery, benefits and risk reporting, and help prepare SteerCo recommendations and papers.

Required qualifications

- 5+ years delivering business change or transformation, including at least 2 in trading, commodities, banking or financial services.
- End-to-end ownership of at least one change initiative, from design through implementation to handover into business-as-usual.
- Strong process documentation skills, including current- and future-state maps, SOPs and process flows.
- Experience defining business requirements and working directly with technical teams and external vendors.
- Experience using operational metrics to measure the impact of change.

Preferred qualifications

- Change experience in KYC, client onboarding, counterparty lifecycle management or client due diligence.
- Working knowledge of CTRM/ETRM platforms, master data management or KYC/screening tools.
- PRINCE2, PMP, Agile/Scrum, Lean or Six Sigma certification.
- Experience running a cross-functional governance forum or steering committee.

Attributes for success

- Committed to seeing change through to embedded adoption.
- Pragmatic and calm with senior stakeholders.
- Structured, analytical and data-driven.
- A collaborative, customer-focused communicator.

Department overview

The Client Onboarding function is a new, centralized, customer-focused and high-performing global service that is transforming the way Trafigura onboards its customers and partners.

The initial scope is onboarding for Trafigura Trading. Expansion into wider Trafigura affiliates and client lifecycle management is a future possibility for growth.

Key relationships include Traders, Compliance, Credit Risk, Master Data, Treasury, Legal, Trading Operations and IT, as well as the Onboarding Global Manager.

Equal opportunity employer

We are an Equal Opportunity Employer and take pride in a diverse workforce! We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.