Lean Expert

Company Description

MSX International is a global business process outsourcing partner to the automotive industry, supporting manufacturers and dealer networks in delivering a better customer experience.

Job Description

As a Lean Expert , you will drive the Lean transformation of MSX International's service operations. Your primary responsibility will be to analyse how work flows across our projects, identify waste and lead improvements that deliver more value to our customers, while helping teams build the skills to sustain results over time.

Your key tasks will be:

- Develop and drive the Lean Transformation Plan (projects in scope, KPI targets, people skills, supplier involvement)
- Plan and facilitate Kaizen events to achieve defined Lean objectives and deadlines
- Map value streams and run Gemba walks to identify waste and improvement opportunities
- Lead root cause analysis and structured problem solving with operational teams
- Coach teams and Lean Ambassadors, improving operational consistency and standard delivery levels
- Work with Operations to improve ongoing team management: objective setting, performance, efficiency gains and training needs
- Contribute to the integration of AI solutions into redesigned processes
- Support the growth of junior colleagues within the Lean team

Qualifications

- 2–5 years of experience in Lean or continuous improvement roles
- Solid knowledge of Lean principles and tools, including Gemba walks, waste identification and reduction, value stream mapping, Kaizen, standard work, visual management and 5S
- Hands-on experience with root cause analysis techniques, such as 5 Whys and A3 problem solving
- Previous experience in service delivery and/or shared services, process improvement, coaching and project management
- Familiarity with AI tools and interest in applying them to process improvement
- Fully professional English
- Willingness to travel within your region

Nice to have

- a Bachelor's degree in engineering, business or equivalent work experience
- Lean certification, or certification as Project Manager or Coach from a recognised industry body
- Experience in the automotive industry

What we offer

- Permanent contract with an international company
- The opportunity to shape continuous improvement and AI adoption across the business
- Ongoing professional development

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.