Director of Patient Services (Downstate, NY / Hybrid)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

- Here For You (An attitude of service, empathy, and availability)

- Own It (Drive and ownership)

- Do the Right Thing (High integrity)

- Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Director of Patient Services (DPS) for our LHCSA Team in Downstate, NY.

This is a hybrid role from our Queens office.

Department & Position Overview:

We are looking for an Director of Patient Services (DPS) who has an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. We are looking for a DPS to partner with us in our efforts to continually and iteratively make every aspect of our LHCSA business line better.

The DPS will p rovide statewide clinical leadership and oversight of all care services operations, ensuring regulatory compliance and high-quality patient care.

Responsibilities:

- Oversee nursing staff, clinical care delivery, and clinical quality standards across the agency.

- Recruit, select, onboard, train, mentor, evaluate, and develop nursing staff and nurse managers. Establish clear goals and performance expectations, maintain required clinical competencies, conduct regular team and individual meetings, address performance concerns, and support retention through timely coaching and follow-up.

- Ensure compliance with NYSDOH, DOH, LHCSA, patient rights, personnel-record, clinical supervision, infection control, and emergency preparedness requirements.

- Ensure nursing staff receive ongoing education on regulatory requirements, clinical standards, departmental procedures, systems, patient assessment, care planning, documentation, and service alignment, and monitor implementation to confirm that training is reflected in practice.

- Lead QAPI, clinical supervision, patient rights, medical orders, personnel compliance, and policy framework activities.

- Maintain clinical quality standards while balancing operational efficiency and patient-care outcomes, conducting chart and documentation audits, and ensuring clinical records are complete, accurate, and ready for DOH audits.

- Partner with operations, compliance, leadership, and clinical teams to resolve risks, regulatory issues, and care-delivery gaps.

- Serve as a clinical liaison with physicians, hospitals, healthcare providers, referral partners, and other external stakeholders to coordinate care, resolve clinical issues, support effective transitions, and maintain productive working relationships.

- Lead or support clinical incident and patient complaint investigations, ensuring timely resolution, communication with appropriate stakeholders, complete documentation, required regulatory reporting, and follow-through on corrective or preventive actions.

- As needed, complete or arrange patient visits and provide direct clinical support during coverage gaps, escalations, or other situations requiring licensed nursing involvement to maintain continuity of care and regulatory compliance.

Credentials:

- Active New York State Registered Nurse license required, or other credential required by applicable LHCSA regulations.

- At least 2–5 years of clinical experience in home care or a related healthcare setting, including a minimum of 2 years of leadership experience in a LHCSA or home-care agency, strongly preferred.

- Working knowledge of NYSDOH, DOH, LHCSA, patient rights, QAPI, emergency preparedness, infection control, and personnel-record compliance requirements, along with experience using electronic medical record, customer relationship management, and clinical workflow and documentation systems to manage patient-care activities, monitor compliance, and maintain accurate records.

Qualifications:

- Ability to lead teams, coach performance, manage competing priorities, and maintain audit-ready operations.

- Sound clinical judgment within licensure and scope of practice.

- Strong written and verbal communication skills with the ability to explain requirements clearly and professionally.

- High attention to detail and ability to maintain accurate records in Salesforce, Medflyt, portals, and other required systems.

- Ability to prioritize high-volume work, follow through on aging items, and escalate risks or blockers promptly.

- Commitment to patient rights, confidentiality, HIPAA expectations, service quality, and FreedomCare values.

- Ability to partner with operations, compliance, caregivers, patients, and health plan partners to support quality care.

- Experience translating regulatory requirements into clear operational workflows, controls, and follow-up routines.

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $115,000 and $135,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range $115,000 — $135,000 USD