Quality Program Manager

It's more than a career, it's a calling.
WI-SSM Health St. Mary's Hospital - Madison

Worker Type:
Regular

Job Highlights:

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Put your passion for quality improvement and better patient outcomes into action as a Quality Program Manager . In this role, you’ll partner across teams to lead quality initiatives, evaluate performance, identify opportunities for improvement, and help build sustainable solutions that make a measurable difference in how care is delivered.

This role will be hybrid at St. Mary's in Madison, WI. 4 days per week onsite with one flexible day to work remotely

Schedule - Business Hours

Preferred Qualifications:

RN or clinical background

Quality Improvement

Performance/Continuous Improvement

Patient Safety

Data Analysis

Reporting and presentation skills

Apply today. SSM Health – We bring out the incredible in you, everyday

Job Summary:
Leads quality and clinical improvement in partnership with system, region, and ministry clinical teams. Leverages various data sources to provide in-depth insights and serve as a resource for others on specific areas of expertise. Works with executive leaders, clinicians and other staff in the development and implementation of strategies to identify and reduce risks, improve quality and safety, and meet regulatory requirements.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES  ​

- Leads quality improvement initiatives using clinical data to standardize care, reduce variation, and improve clinical outcomes.
- Implements and refines quality initiatives aligned with executive direction, KPIs, and external benchmarking.
- Develops and aligns quality strategies across programs while supporting system and regional priorities.
- Prepares and presents updates and analysis on external quality ratings and ranking programs relevant to the organization.
- Builds collaborative relationships with providers, teams, and executive leaders; provides education, shares best practices, and supports adoption of improvements.
- Serves as a clinical and systems resource, supporting executive leaders and facilitating Quality Assurance and Performance Improvement (QAPI) and external quality reporting as applicable.
- Performs other duties as assigned.

EDUCATION

- Bachelor's degree or equivalent years of experience and education

EXPERIENCE

- Three years’ experience

PHYSICAL REQUIREMENTS

- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.

Department:
8752020033 System Quality

Work Shift:
Day Shift (United States of America)

Scheduled Weekly Hours:
40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination