About this role
Job Purpose:
- The Shift Manager at SELIG PARKING is responsible for overseeing the daily operations of parking facilities during assigned shifts. This role ensures efficient service delivery, manages staff, and maintains a high level of customer satisfaction while adhering to company policies and standards.
Key Responsibilities:
- Supervise and coordinate the activities of parking attendants and other staff members during shifts.
- Ensure the smooth operation of parking facilities, including monitoring traffic flow and resolving any issues that arise.
- Maintain accurate records of transactions and report any discrepancies; reporting weekly to property management.
- Implement and enforce company policies, procedures, and safety regulations to ensure a secure environment for customers and staff.
- Provide excellent customer service by addressing inquiries, complaints, and concerns in a professional manner.
- Conduct regular inspections of parking facilities to ensure cleanliness and proper maintenance.
- Assist in training new employees and provide ongoing support to existing staff, keeping all employees accountable.
- Collaborate with management to develop strategies for improving service efficiency and customer satisfaction.
Qualifications
Education:
- High school diploma or equivalent is preferred.
Required Experience:
- Minimum of 2 years of experience in a supervisory or managerial role, preferably in a parking management or similar customer service-oriented industry.
- Proven track record of effectively managing teams and operations in a fast-paced environment.
- Experience in handling cash transactions and managing financial records.
Required Skills and Abilities:
- Strong leadership and team management skills, with the ability to train, motivate and guide a diverse team.
- Excellent communication and interpersonal skills to effectively interact with guests and corporate office.
- Proficient in using computer software and systems related to parking management and scheduling.
- Strong problem-solving abilities and the capacity to make decisions quickly and efficiently.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by the operational needs.
- Detail-oriented with strong organizational skills to manage multiple tasks and priorities effectively.