About this role
Description
The Amazon Books Risk Management team is looking for a Risk reviewer our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!
The BRM Risk Reviewer will:
Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
Identify opportunities to eliminate process redundancy
Leverage technology and innovation to bring continuous improvement to the operational processes
Works effectively in a cross-functional environment
Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
Draft SOPs for the team to improve the customer experience and/or internal efficiency
Assist team with performance improvement efforts
Identifies gaps in controls and processes and escalates to manager
Maintain subject matter expertise specific to job functions and general industry awareness
Drive root cause analysis of escalations
Basic Qualifications
- Experience in English-language communication skills, both written and verbal
- Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc.
- Possess accountability for executing the self-publishing review to achieve operational goals.
- Experience in identifying opportunities to simplify and/or automate complex processes.
- Educational qualification of Bachelor’s Degree or Higher. (Should have completed graduation and have documentary evidence of the same like Provisional Certificate and/or Degree Certificate)
- 2+ years of work experience
Preferred Qualifications
- Experience in content creation or copy editing, including online publishing
- Experience with process improvement, Kaizan, and Six Sigma, or experience in creating process improvements with automation and analysis
- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
- Strong technical and analytical aptitude, including some knowledge of statistics.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.