Tennis Desk Attendant -- Mountain Brook YMCA

Serve Up Great Customer Service—Join Our Tennis Center Team as a Front Desk Attendant!

If you enjoy working with people, love an active environment, and want a job where no two days are the same, the YMCA Tennis Desk Attendant is the perfect fit. You'll help members have an outstanding experience, keep tennis operations running smoothly, and play an important role in creating a welcoming, organized, and fun environment for everyone who visits the Tennis Center.

What You'll Be Doing

- Welcome and assist members and guests with a friendly, positive attitude

- Answer questions, schedule courts, and assist with program and membership registrations

- Process transactions using YMCA software

- Provide tours to prospective tennis members

- Promote YMCA programs, memberships, and events

- Monitor court conditions and report maintenance or safety concerns

- Help keep indoor and outdoor tennis areas clean, organized, and ready for play

- Answer phones and provide accurate information to members and guests

- Work closely with the Tennis Pro and other YMCA staff to support daily operations

Why This Job Is a Great Fit

- Great for individuals who enjoy customer service and meeting new people

- Stay active in a fun tennis environment

- Build communication, teamwork, and leadership skills

- Make a positive impact on members and guests every day

- Gain experience in recreation, hospitality, and facility operations

Perks & Benefits

- Free YMCA membership for you and eligible household members

- 50% discounts on many YMCA programs, including swim lessons, youth sports, childcare, camps, and more

- Flexible scheduling to help balance work, school, and life

- Opportunities for professional growth and advancement within the YMCA

- Work for a mission-driven organization that invests in its employees and community

What We're Looking For

- Friendly, dependable, and customer-focused

- Strong communication and interpersonal skills

- Organized with the ability to multitask in a fast-paced environment

- Team player with a positive attitude

- Comfortable learning new software and handling customer transactions

Qualifications

Requirements

- Ability to work weekdays, evenings, and weekends

- Successful completion of a background check

- Ability to obtain and maintain First Aid, CPR/AED, and required YMCA certifications

- Ability to communicate effectively in English

- Ability to lift up to 40 pounds and perform physical tasks such as standing, walking, bending, and kneeling

Expectations

- Provide exceptional customer service during every interaction

- Help create a safe, welcoming, and inclusive environment

- Follow YMCA policies and procedures

- Maintain professionalism and reliability during every shift

- Communicate maintenance and operational concerns promptly

- Participate in required staff meetings and trainings

What Success Looks Like

- Members feel welcomed, valued, and supported

- Tennis operations run efficiently and courts are ready for play

- Member questions and requests are handled accurately and professionally

- Safety, cleanliness, and organization are consistently maintained

- Strong teamwork and positive communication contribute to an exceptional member experience

More Than Just a Job

At the YMCA, you're more than an employee—you're part of a team that helps strengthen our community every day. As a Tennis Desk Attendant, you'll build valuable customer service and leadership skills while creating meaningful experiences for members of all ages.

Apply Today

Join the YMCA team and help create an outstanding tennis experience where members can play, connect, and thrive. We can't wait to meet you!