Transportation Management Center Technician (Nights & Weekends)

WHAT LJA HAS TO OFFER

LJA is offering an exciting opportunity that will allow you to reach your full career potential. The structure of our organization is designed to amplify your capabilities while gaining the benefits of being an employee-owner. What truly sets this opportunity apart is the chance to collaborate every day with dedicated, skilled, and supportive leaders. Whether you are in the office, in the field, or behind the scenes, working at LJA gives you the chance to grow through hands-on experience and exposure to a broad range of clients and services.

WHAT MAKES LJA DIFFERENT

At LJA, our employee-owners take pride in their work and their workplace. Were guided by leaders who foster a culture of respect, collaboration and a shared vision of success. Our difference is evident in the experiences and opportunities we provide:

- Employee-owned. Client-focused

- Employee Stock Ownership Plan (ESOP)

- Consistently ranked as a Top Workplace

- Internal recruitment team, in-house training, and a marketing department specific to our industry

- We celebrate flexibility, allowing every team and office to lead with their proven approach

- Our culture champions continuous learning and personal growth

- We believe success comes through constant evolution and communication

- We are passionate about having fun and making money, all while creating impact

POSITION OVERVIEW: As a Transportation Management Center Technician at LJA in our Transportation sector, you will support real-time monitoring and operation of Intelligent Transportation Systems (ITS) and traffic control devices to promote safe and efficient roadway operations. This role supports Traffic Incident Management, coordinates responses to roadway concerns, maintains operational records, and assists the Tennessee Department of Transportation (TDOT) with system monitoring and troubleshooting.

This position will be managed from our Nashville, TN office and will cover night and weekend shifts. This position will primarily operate out of the TDOT location at 6601 Centennial Boulevard.

A TYPICAL DAY MIGHT INCLUDE:

- Monitoring and operating ITS devices and traffic control systems, taking appropriate actions in accordance with established Standard Operating Procedures (SOPs)

- Assisting with Traffic Incident Management and coordinating responses to roadway incidents, hazards, special events, and other transportation concerns

- Maintaining accurate database entries and logs for incidents, roadwork, special events, roadway concerns, and operational activities

- Assisting with manual and automated traffic data collection and utilizing Advanced Traffic Management Systems (ATMS) and surveillance tools to monitor system performance

- Assisting TDOT with identifying, troubleshooting, and documenting device failures, establishing repair priorities, and coordinating work orders

- Receiving and responding to reports regarding roadway conditions, infrastructure concerns, equipment malfunctions, and other transportation-related issues

- Answering phone inquiries and coordinating responses with TDOT and operational partners, providing accurate information on roadway conditions

- Responding to inquiries regarding TMC operations through email communications, telephone conversations, supporting data, and operational reports

- Maintaining responsible and ethical decision-making while adhering to LJA's Code of Conduct, workplace safety, and applicable company policies

REQUIRED EDUCATION/LICENSE/CERTIFICATIONS:

- High School Diploma or equivalent

REQUIRED QUALIFICATIONS:

- Experience in a TMC facility, transportation operations, traffic management, dispatch, or a related environment

- Strong verbal and written communication skills

- Computer proficiency, including Microsoft Office applications, spreadsheets, and databases.

- Strong analytical, organizational, and problem-solving skills

- Ability to work effectively with coworkers, TDOT staff, and operational partners

- Ability to utilize digital roadway maps and demonstrate a working knowledge of roadway elements

- Ability to remain calm and professional in a fast-paced environment and during emergency situations

- Ability to work night, weekend, and holiday shifts as required

IDEALLY, YOU SHOULD ALSO HAVE:

- Previous experience in a Transportation Management Center (TMC), traffic operations, dispatch, or public safety environment.

- Familiarity with ITS technologies, traffic cameras, dynamic message signs, and traffic management systems.

- Experience coordinating with multiple agencies or stakeholders during incidents or special events.

LEVEL UP WITH LJA

At LJA, were 100% employee-owned. This drives results, rewards ambition and supports long-term success for every team member. With almost 100 locations and 3,000+ employee-owners (and growing) , were building something big! We want you to be part of it. Your future grows here.

- Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Years.

- Comprehensive Benefits: Multiple health and dental plan options, pet insurance, and mental-health support.

- Family Support: Paid maternity and parental leave to help you focus on what matters most.

- Education Support: Tuition reimbursement and in-house courses provided by our Learning and Development team.

- Referral Bonuses: Know great talent? Get rewarded for helping us grow.

- Community Impact: Company-sponsored volunteer days and philanthropic initiatives.

- Professional Development: Memberships to industry organizations to keep you connected and growing.

- Career Growth: Great internal mobility opportunities to advance your career.

- Fun Culture: LJA social events, employee sports teams, bring your kid to work day, etc.

To Executive Search Firms & Staffing Agencies: LJA, Inc. and its subsidiaries do not accept unsolicited resumes from any agencies that have not signed a service agreement. All unsolicited resumes will be considered LJA's property. This includes resumes submitted directly to hiring managers without contacting LJA's Human Resources Talent Department.