Taproom Supervisor

[HFBC only Logo.png]Job Title: Taproom Supervisor
Location: Jack's Abby Beer Hall &  Kitchen
Status: Full Time
Reports to: General Manager and Assistant General Manager
Salary Range: $4-$26 per hour, based on experience

About Jack's Abby

Jack's Abby Craft Lagers was founded in Framingham, MA in 2011 by brothers Jack, Eric, and Sam
Hendler with a simple idea: brew distinctive, world-class lagers. Today, our campus at 100 Clinton Street
is home to our brewery and the Jack's Abby Beer Hall & Kitchen — fresh lagers, wood-fired pizza, private
events, and one of the most welcoming beer halls in New England. We are proud to be part of Hendler
Family Brewing Company, a family-owned brewing company whose brands also include Wormtown
Brewery, Night Shift Brewing, and Masshole.

"Create high-quality products that honor tradition and the spirit of inspired innovation." — Our Mission
The Opportunity

The Taproom Supervisor is the engine of a great shift at the Jack's Abby Beer Hall & Kitchen. Reporting
to the Assistant General Manager and General Manager, you will lead the floor on your shifts — setting
the tone for guests, coaching bartenders, servers, and beer hall staff, keeping the draft program and
service standards sharp, and making sure every pour, plate, and interaction reflects the pride we take in
our beer. This is a hands-on leadership role and a proven stepping stone toward Assistant General
Manager and General Manager roles across HFBC hospitality.

What You'll Do

Shift Leadership & Floor Operations
• Lead by example on every shift: brief the team, assign stations, manage the floor, and own the
pace and quality of service from open to close.
• Act as the first point of contact for guest questions, special requests, and service recovery —
turning problems into loyal regulars.
• Coordinate with the kitchen to keep food and beverage pacing tight during peak periods, private
events, and weekend rushes.
• Oversee opening and closing duties: cash and POS reconciliation, shift reports, securing alcohol,
and lock-up procedures.

Team Support & Development
• Partner with the Assistant General Manager and General Manager on scheduling, call-out
coverage, and labor deployment during your shifts.
• Train and coach bartenders, servers, and beer hall staff — onboarding new hires and building
product knowledge across the team.
• Deliver real-time feedback and recognize great work; escalate performance and conduct
concerns to the GM.
• Model our values and help build the positive, community-minded culture we're known for.

Beer & Product Expertise
• Be an expert on the Jack's Abby lineup and the broader HFBC family of beers, including rotating
and limited releases from Wormtown, Night Shift, and Masshole.
• Support staff tastings and training on new releases, and keep the team confident talking about
lagers, styles, and food pairings.
• Promote the full experience — flights, merchandise, event tickets, and private-event inquiries —
with genuine, never pushy, recommendations.

Compliance, Safety & Cleanliness
• Champion responsible alcohol service: consistent ID checks, monitored consumption, and
complete incident documentation.
• Uphold health, sanitation, and cleanliness standards across the bar, draft system, dining areas,
and restrooms.
• Support compliance with Massachusetts alcohol regulations and workplace (wage/hour, tip-
pooling) policies, in partnership with management.
• Complete safety walk-throughs and incident reports, and keep the space safe for guests and
staff.

Inventory & Administration
• Help manage the draft program: keg rotation, tap list accuracy, and draft line quality checks.
• Support inventory counts and track variances in beer, food, and supplies with the GM.
• Assist with private events and on-site activations from setup through breakdown.

What You'll Bring

Required Qualifications
• 18 years or older (21+ preferred) with a high school diploma or equivalent.
• 2+ years of front-of-house hospitality experience in a bar, restaurant, or taproom, including 1+
year in a lead, shift supervisor, or trainer role.
• Strong working knowledge of draft beer service and POS systems, with accurate cash-handling.
• Availability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to obtain a responsible alcohol-server certification (e.g., TIPS) upon hire.
• Physical stamina to stand and move for full shifts and lift up to 50 lbs (kegs, cases, supplies).

Nice-to-Haves
• Deep craft beer knowledge — lager lovers move to the front of the line.
• ServSafe Food Handler certification and private-event or banquet experience.
• Experience with scheduling, inventory, or labor-management platforms.

Schedule & Environment
• Full-time role; typical shifts include evenings, weekends, and holidays, with added volume
during beer releases, festivals, and private events.
• Fast-paced taproom and restaurant environment with noise, kitchen heat, and continuous
standing and walking.

Compensation & Benefits
• Pay Range: $24.00 – $26.00 per hour, based on experience
• Benefits: Medical, Dental, Vision, and Life/AD&D coverage; 401(k) with
company match after 9 months of employment; paid time off including vacation, sick time, and
company holidays; training and industry-related education; employee meals; and a free weekly
case of our beer (21+).
• Growth: real pathways into Assistant GM and GM roles across HFBC's hospitality locations.

ABOUT US 
The Hendler Family Brewing Company IS PROUDLY INDEPENDENT AND FAMILY-OWNED.
HFBCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.
HFBCo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation due to a disability, please contact us at [email protected].