About this role
Start : 16/11 locals only
The role is customer support for the brand’s diabetes monitoring products, helping customers with product questions, device use and basic troubleshooting by phone and email, alongside back-office tasks.
Position: Customer Service Representative (Dutch)
Location: Greece
Work model: Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Provide customer support for diabetes monitoring products, answering product-related questions
- Guide customers through device use and basic troubleshooting
- Handle customer contacts by voice and email, and support back-office activities
- Record customer interactions accurately and follow established procedures and quality standards
- Identify issues that need additional support and escalate complex or unresolved cases to the appropriate team
REQUIREMENTS:
- Native/near-native level of Dutch
- English at B2 level, both written and spoken
- High school diploma
- Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication
- EU citizenship
- Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)
- Available for on-site work in Athens on rotational shifts
BENEFITS:
- Easter and Summer bonuses
- Meal allowance
- Health insurance from the hire date
- 1.67 business days of annual leave per month in the first year, plus Greek public holidays
- Access to a learning platform
- International working environment
- And many more!!