Donor Coordinator I, Donor Egg

This position is responsible for providing exceptional levels of customer service to both domestic and international donation facilities and respective donor agencies by managing the assigned accounts to ensure supply needs are met.

Manages egg donor operations for assigned clinic accounts and ensures that egg donors are reviewed according to Company and regulatory agency policies by performing the following duties.

• Experience with CRM or EMR programs preferred and excellent project management and customer service skills; high level of interpersonal skills to interact with peers and management; strong attention to detail in composing, typing and proofing materials; excellent organizational skills; ability to handle multiple tasks simultaneously; and ability to maintain confidentiality.

• Intermediate or advanced skill in the use of Excel, Word and PowerPoint. Advanced preferred.

• Ability to analyze data, carry out instructions furnished in written or oral form, and deal with problems involving several concrete variables in standardized situations.

• Ability to speak and write English; communicate effectively and professionally with clients and external contacts; read and comprehend instructions; write routine reports and correspondence; and effectively present information in one-on-one and small group situations to clients and employees.

• Fluency in additional languages (Spanish, French, Portuguese) appreciated, but not required.

Work Environment:

• While performing the duties of this job, the employee is regularly required to sit and speak or listen.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 10 pounds.

• Specific vision abilities required by this job include close vision.

Experience :

• Previous experience with IVF, Reproductive Endocrinology and Infertility, or third-party reproduction preferred.

• Two or more years of experience in a customer service-related field required.

Education:

• High School Education and Bachelor’s degree preferred.

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at [email protected].

You'll receive a competitive total compensation plan. Your recruitment team will be able to share more information about any variable pay opportunity and benefit package that accompanies this role. The good faith estimate of the salary range for this role $29.00-$31.00 per hour. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.