About this role
TEM Analyst
Location: Spring, TX. Hybrid.
Type of Job: Contract
Duration: Long term
Exp: 3 to 5 yrs.
The Telecom Expense Analyst will maintain and evaluate telecommunications service records for clients, including wireline and wireless services, and assist with customer requests
This includes evaluating telecom carrier statements, assisting in managing the inventory of telecommunication services, reviewing contracts, reviewing and paying invoices, and managing billing disputes
In addition you will provide help with financial reporting including budgeting, forecasting, accruals, & responding to ad hoc customer requests
Database entry and validation
Monthly invoice validation and processing
Tracking of orders and billing disputes
Monthly financial reporting
Communication with team members, company management, telecom vendors and clients regarding open issues, project status updates, etc. via chat, email, or phone
Respond to internal and external customer queries in a timely and accurate manner, via chat, email, or phone