Community Resource Navigator - Temporary

Mile High United Way is excited to announce an opening for a Community Resource Navigator - Temporary . We believe in keeping equity at the heart of our work . That starts from within, including intentional application of diversity, equity and inclusion practices that guide how we operate and work within the communities we serve. Ideal candidates have a personal commitment and connection with our mission, vision, and values as seen in our Annual Reports .

Position Title: Community Resource Navigator - Temporary
Status: Non-Exempt, Full-Time Temporary position scheduled to work 40 hours per week for 6 months
Salary: $19.84/hour
Benefits: Our benefits package includes 3-6% employer contributions to 401(k); free underground parking; and free electric vehicle charging station.
Location: Primarily based out of our Denver office at 711 Park Ave W, Denver, CO 80205. 3 days/week in office, 2 days/week remote
COVID-19 Vaccination: Providing your COVID vaccination card is optional.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected hourly pay rate for this position is $19.84 ($20,633.60 annualized). In an effort to increase equity and to avoid unfair bias historically associated with salary negotiations, we do not participate in salary negotiations outside of this stated starting salary range.

How You'll Help

The Community Resource Navigator, 211 assists Mile High United Way in providing the most accessible and highest quality comprehensive customer service and screening services to our local community. This position works within an inbound/outbound contact center, accurately collecting client information and demographics, and assisting clients and identifying community resources within health and human services. In doing so, this position ensures timely and quality communication reflecting care and concern for each community member served.

Essential Responsibilities

- Responsible for providing needed information and resources to clients via phone, text, chat, email and/or face to face conversations.

- Collect client information and demographics as defined by department standards to accurately assess eligibility of resources.

- Resolve escalated client concerns and crises on an as need basis. Identify possible solutions to client's complex case scenarios.

- Engage with agency partners to support the needs of clients and community members.

- Provide accurate information, assessments, referrals, and advocacy to all clients.

- Provide exceptional customer service to clients and identify and recommend improvements for quicker and more efficient customer service

- Follow up with select clients on a weekly basis to capture outcomes and alternative options. delivery.

Additional Responsibilities

- Support deadlines to complete assigned projects and new initiatives in a quality and timely manner.

- Required to assist in disaster/crisis response activities within and outside of normal business hours.

- Learn new policies, procedures, and contracts on an as need basis.

- Must prepare to complete Inform USA Certified Information & Referral Specialist Certification after 1 year within the role..

- Must be able to telecommute as assigned.

- Act as an organization liaison at community fairs, meetings, and presentations within and outside of normal business hours.

- Assists 211 Resource Database team on discrepancies with agency information.

What You'll Need: Education, Experience, and Skills

- Associate's Degree preferred, High School Diploma or GED required

- 1 year of relevant experience preferred working in a Contact Center or Human Services related field providing Customer Service.

- English/Spanish bilingual highly preferred, required for certain Community Resource Navigator seats.

Specials Skills/Knowledge:

- Demonstrated experience in establishing and maintaining effective working relationships with clients, staff, and community leaders.

- Demonstrated experience completing assignments and projects on time.

- Demonstrated experience working in a fast-paced environment and shifting gears quickly to accommodate change.

- Ability to deal calmly, patiently, and effectively with tense situations.

- Ability to express empathy when working and communicating with diverse client populations.

- Demonstrated experience handling client's requests and addressing potential obstacles by being resourceful.

Computer Skills:

- Demonstrated experience working with Microsoft Office.

Working Environment: Office hours are 8am to 5pm, Monday through Friday. Shift hours may vary by day of the week. This position is required to assist in crisis response activities, which may include working on weeknights and/or weekends per assigned shifts.

Physical Activities:Operates a computer for extended periods of time.

Ready to apply? If you are on Mile High United Way's website, you can apply by completing the information in the "Apply Now" box. If you're on a job board, you can apply through the job board or by visiting the Careers page of our website .

This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Mile High United Way does not charge applicants for any step in the hiring process, nor do we request any financial information until the time of hire.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process. Please contact us at 303-433-8383 to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.