About this role
About the role:
The Global Security Operations Center (GSOC) Manager guides and prioritizes work for the GSOC Operators responsible for monitoring the safety and security of the clients employees, facilities, and property worldwide. The GSOC Manager oversees all aspects of quality control for customer service, production, and output, aligned with program milestones and intended outcomes. In addition, the GSOC Manager is responsible for all GSOC training components for the assigned shifts, including pre-assignment, ongoing, and ancillary training programs.
In this role, your responsibilities will be:
- Direct round-the-clock GSOC operations, including shift scheduling, staffing levels and coverage for holidays and surges.
- Oversee monitoring of alarms, access control, video surveillance, travel tracking, mass notification and open-source feeds.
- Ensure every alert is triaged, escalated and documented within defined service levels.
- Hire, train, coach and evaluate GSOC supervisors, operators and analysts.
- Build a training and certification program and run regular drills and tabletop exercises.
- Foster a calm, disciplined culture that holds up under pressure and supports staff wellbeing on demanding shifts.
- Write and maintain SOPs, post orders, escalation matrices and response playbooks.
- Own GSOC technology: VMS, access control, mass notification and risk intelligence tools; lead upgrades and vendor relationships.
- Define and report KPIs such as alarm response time, escalation accuracy and incident closure time.
- Manage the GSOC budget and ensure compliance with privacy, data retention and regulatory requirements.
- Performs other related duties as assigned, consistent with the scope and level of this position.
Qualifications
As a candidate you must have:
- Bachelors degree in security management, criminal justice, emergency management, international relations, or a related field, or equivalent experience.
- 5+ years in security operations, emergency management, law enforcement or military operations, including 3+ years leading teams in a 24/7 operations center.
- Proven experience managing live incidents and crises with multiple stakeholders.
- Hands-on knowledge of SOC platforms, video management, access control, and mass notification systems.
- Strong written and verbal communication, including executive briefings under time pressure.
- On call, weekends, nights, and holidays
- Monday through Friday, holidays as needed, and to be on call for escalations.
- Ability to pass a background check.
Preferred Qualifications
- Certifications such as ASIS CPP or PSP, CEM, FEMA ICS-100/200/300/400 and NIMS, or CBCP.
- Experience in a multinational corporate GSOC supporting global offices and traveling employees.
- Background in open-source intelligence (OSINT) and geopolitical risk analysis.
- Familiarity with integrating physical security with GSOC operations.
- Experience with ISO 22301, ISO 27001, or similar standards.
We offer:
- $120,000.00 Annual Salary
- Health, Dental, Vision, and 401k for eligible employees
- Paid Time Off, including Sick/Safe Time
- A dynamic and challenging work environment with opportunity for growth
Security Industry Specialists, Inc. is an Equal Opportunity Employer