Medical Assistant/Patient Service Representative Specialist - Dermatology - Bloomington

Christie Clinic's deparment of Dermatology in Bloomington is seeking a full-time Medical Assistant/Patient Service Representative Specialist from Monday-Friday 8:00am-5:00pm, with no night or weekend requirements.

Duties include performance of skills through the delivery of patient care using a systematic patient assessment.

Qualifications

JOB DUTIES: (This list may not include all duties assigned.)

- Prepare examination, treatment, and procedure rooms with necessary instruments, equipment, medications, and supplies prior to patient appointments; clean, disinfect, organize, and restock rooms according to department and infection prevention standards.

- Perform chart preparation according to department standard work, including review of the upcoming schedule, pertinent medical history, medications, previous treatment, laboratory/pathology results, outstanding orders, and anticipated procedure needs.

- Room patients and obtain, verify, update, and accurately document pertinent clinical information within the electronic medical record (EMR), including reason for visit, allergies, medications, pharmacy information, medical history, and other required information.

- Serve as a clinical scribe during patient encounters, documenting provider-directed information in the EMR in real time, including pertinent history, examination findings, lesion locations and characteristics, procedures performed, treatment discussions, patient education, and follow-up plans. Ensure documentation is accurate, timely, and available for provider review and authentication.

- Demonstrate proficiency in the electronic medical record, including appropriate use and management of the in basket, work queues, patient messages, telephone encounters, refill requests, results, flags, and other assigned electronic communications according to department standard work.

- Complete provider-directed laboratory and pathology order entries and appropriately collect, label, prepare, document, and handle patient specimens, including coordination of patient communication as permitted by department standard work.

- Assist providers with procedures, including preparation of the patient, room, instruments, medications, supplies, equipment, consent documentation, and specimens.

- Communicate effectively with providers and members of the Christie Clinic team(s) regarding patient concerns, outstanding orders, results, documentation needs, and required follow-up while maintaining compliance with department standard work, patient confidentiality, HIPAA, safety requirements, and organizational policies.

- Greet patients and visitors in an efficient, professional, and courteous manner and solicit customer feedback to improve service.

- Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments on multiple provider and resource schedules.

- Provide check-in process for patients.

- Verify and update necessary demographic information.

- Daily monitoring of all items in the EMR related to patient results and follow up.

- Remain aware of providers erratic and unpredictable schedule. Keep patients updated on providers schedule.

- Contact patients in the event an appointment must be cancelled.

- Perform related work as required.

REQUIRED QUALIFICATIONS:

- High School Diploma or equivalent

PREFERRED QUALIFICATIONS:

- Previous health care experience

CERTIFICATE/LICENSE:

- CPR Certification

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching and lifting to 75 pounds. Hearing within, or correctable to, a normal range, vision correctable to 20/20 and manual dexterity for the operation of office and lab equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in a clinical setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids and other waste common to a health care environment. Requirements may include working irregular hours.

PAY AND BENEFITS:

The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria.

We also offer a substantial benefits package, including:

Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday)

Dependent Care Flexible Spending Account

401k Plan

Medical Flexible Spending Account

Health Insurance

Group Term Life Insurance

Dental Insurance

Identity Theft Protection

Vision Insurance

Long Term Disability