Warehouse Coordinator

The Warehouse Coordinator acts as the communication bridge between the showroom coordinator team and the warehouse operations. The successful Warehouse Coordinator is a strong communicator, highly organized and can work in both a professional office as well as a warehouse operation.

This position reports to the Manager, Sales Support.

Duties Include (but not limited to):

- Warehouse Operations

Scheduling non-project-based orders w/crew and notifying customers of install dates

- Ensuring warehouse/install operations has all information necessary for successful installation/job completion (i.e. DT, punch sheet, receiving worksheets and installation drawings).

- Responsible for receiving all final paperwork back from field (delivery ticket and punch sheet) and returning install packet back to showroom.

- Ensure receiving worksheets for week have been scanned and saved in customer folder (checking Trello Tracking Card and marking complete) and placing receiving worksheets inside the installation packet.

- Responsible for transporting Install packets to and from the warehouse and showroom.

- Warranty / Punch

Responsible for ordering tracking and scheduling of all warranty requests (unless otherwise noted with the previous Project Manager).

- Work with team members to ensure all documentation needed is submitted for punch. For non-project scope, sif/order/track/schedule punch. For project-scope, work with PM on projects to help build parts needed.

- Notify customers of punch order entry and install dates (Non-project Jobs only) to ensure quick and successful installation resolution.

- Labor quoting

Responsible for accepting all labor quotes. For non-project scope, complete and return install quotes. For project-scope, work with PM for pricing.

- If handling labor quote, responsible for tracking/scheduling install for order.

- Responsible for all carpet installation quoting.

- Project Coordination

Send initial Installation Notifications sent for non-project jobs only

- Send install reminder notifications for non-project jobs only

- Provide support to Project Coordinators on CTOs when necessary

Qualifications

- Required skills

3 to 5 years of experience in customer service-related field

- Microsoft Office Suite

- Exceptional customer service skills & multi-tasking abilities

- Work in fast-paced environment

- Build strong relationships with internal team (such as sales, design, sales support, warehouse team & project management)

- Detail-oriented

- Ability to organize and prioritize workloads

- Communicate effectively across multiple departments

- Preferred skills

Moderate to a high level of product knowledge

- Moderate to high-level expertise in vendor/customer discounting

- Moderate to a high level of independence – able to work with minimal supervision

- Khameleon (Business System)

- Project Spec (product specification software)

- PlanGrid

- Adobe Acrobat