Recovery Coach - ICM, Homeless Services

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

- Generous Paid Time Off – Vacation, sick time, and paid holidays

- Comprehensive Benefits – Medical, dental, and vision plans

- Retirement Savings – 401(k) with employer match

- Wellness & Family Support – Discounted fitness services and access to trusted childcare resources

- Financial Security – 100% company-paid life and accidental death insurance

- Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot’s Homeless Services Division is seeking a dedicated Recovery Coach to join our Intensive Case Management (ICM) Team which offers a wide range of services, including outreach, case management, mental health treatment, housing assistance, and referrals to other resources for adults with substance use disorders, including those with co-occurring serious mental health diagnosis.

In this role you will provide street outreach, engagement activities, crisis intervention, and clinical assessment. You will work closely with other team members, service providers and local homeless service providers in an effort to connect individuals to treatment, housing and other resources.

Responsibilities:

- Perform outreach and engagement activities to locate and work with clients who are referred to the program through designated referral pathways and initiate engagement with these clients.

- Empower mental health and substance abuse clients to exercise autonomy in all aspects of their life. Assist with identifying choices and developing skills in self-advocacy.

- Collaborate with other staff to ensure that the client’s perspective is always included, that preferences are recognized and that choices are maximized.

- Provide training and consultation to staff to facilitate the understanding of client perspectives as needed.

- Provide guidance to clients in the recovery process. Provide advocacy, support, and education during orientation and throughout service delivery. Assist clients with being able to identify personal methods of recovery from mental illness and/or substance use and to develop self-management plans to address their experiences.

- Participate in the development of Treatment Plans. Assist the client and the staff in developing client centered plans. Assist clients with communicating their personal recovery goals

- Assist clients in being fully integrated in their communities by supporting them in the use of community resources, encouraging them in establishing memberships within their communities, and reducing stigma within the community through education. Assist clients who have experienced social stigmatization with their sense of acceptance and affiliation.

- Meet clients where they are physically at in the community, including on the street, in recovery settings such as ATS, in hospital settings, in their own housing, etc.

Qualifications:

- High school diploma/GED and at least one year of paid or volunteer experience working with adults with mental illness and/or substance abuse.

- Must have personal lived experience with substance use and recovery.

- Must be willing to enroll and attend the Recovery Coach Certification Program, or be a Certified Recovery Coach.

- Must have a strong commitment to substance use recovery and housing first philosophy.

- Must have skills to establish supportive relationships with persons with mental illnesses/substance use and respect for their preferences for treatment.

- Ability to provide flexible services that are community based and focused on team work.

- Computer literacy skills.

- Bilingual candidates fluent in a needed language may be eligible for a 6% pay increase

Location: Outreach Community based work in Boston, including Dorchester, Roxbury, Mass and Cass area, Downtown, South Station.

Schedule: Monday-Friday, 9am-5pm

Hourly Rate $20.52 — $22.44 USD
At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.

Apply today and make a difference.