Export Logistics Specialist

Job Title: Export Logistics Specialist Job Description The Export Logistics Specialist oversees end-to-end order management and ocean export logistics for international customers. This role manages customer accounts, processes sales orders, coordinates documentation and transportation, and ensures accurate and timely communication between customers, internal teams, and freight carriers. The position is fully onsite with potential for a hybrid schedule after the initial months and plays a key role in supporting global distribution of frozen food products. Responsibilities

- Set up new customer accounts and maintain existing customer database records and price lists with a high level of accuracy.
- Create and process sales orders received via telephone, email, fax, and EDI systems, ensuring correct pricing and verifying product availability and location.
- Communicate proactively with customers regarding product shortages, order changes, and other service-related issues, and coordinate appropriate resolutions.
- Coordinate with the Traffic Department to communicate and update changes to delivery dates and shipment schedules.
- Refer customer grievances related to product quality to designated departments for investigation and resolution, and follow up as needed.
- Create invoices and send them to customers electronically or by mail, ensuring accuracy and completeness of billing information.
- Create, gather, and verify additional documentation required by customers for ocean export and compliance purposes.
- Assist Sales Directors with information, reports, and updates on customer contracts and shipment balances to support business decisions.
- Provide backup support to other Order Management Team members and fill in as needed to ensure continuity of service.
- Negotiate container contracts with ocean freight lines and track contract performance and terms.
- Monitor ocean carrier cut-off dates and maintain accurate system promise date fields to support reliable delivery commitments.
- Identify the location of approved product and inform carriers accordingly, providing backup support to Logistics when needed.
- Secure transportation to the port of loading and maintain ongoing communication with carriers and internal teams regarding shipment status.
- Track facility production schedules and inform carriers of product availability to align production with shipping timelines.
- Obtain bookings with container lines that correspond to customer order requests and ensure space and equipment are confirmed.
- Collect, compile, and provide all necessary information related to ocean freight documentation to customers in a timely manner.
- Use Microsoft Office, Outlook, and related systems to manage emails, documentation, and reports efficiently.
- Support freight management activities, including coordination with freight forwarders and ocean carriers.
- Perform general administrative support tasks related to order processing, inventory coordination, and customer support.
- Utilize ERP systems such as Infor or Adage, as well as SharePoint, for order processing, invoicing, and documentation management.
- Handle paper files and reports as needed for day-to-day job functions, analysis, and problem solving.
- Perform other duties as assigned to support the order management and logistics functions.

Essential Skills

- 35 years of experience in an export or customer service-related position, with direct involvement in order management and logistics.
- Working knowledge of Microsoft Word and Excel for documentation, reporting, and data analysis.
- Knowledge and understanding of ocean export processes, including documentation, bookings, and freight coordination.
- Experience with order entry, order processing, and customer service in a logistics or export environment.
- Ability to manage logistics, freight management, and transportation coordination for ocean exports.
- Proficiency in using Microsoft Outlook and email for customer and carrier communication.
- Ability to create and manage invoices and export documentation accurately.
- Capability to use ERP systems such as Infor or similar platforms for order and inventory management (prior Infor experience preferred).
- High school diploma or equivalent.
- Ability to sit at an office desk and use a PC desktop system for up to eight hours with sufficient vision and physical dexterity.
- Ability to operate standard office equipment including PC, calculator, fax, printer, scanner, copier, and smartphone.
- Ability to handle paper files and reports weighing up to 20 pounds for daily job functions, analysis, and problem solving.

Additional Skills & Qualifications

- Two years of college education preferred, particularly in business, logistics, supply chain, or a related field.
- Experience working with Infor or other ERP systems for order management and inventory control.
- Familiarity with Adage and SharePoint for documentation, invoicing, and administrative support.
- Background in ocean export logistics, freight forwarding, and coordination with ocean carriers.
- Strong customer support skills, including handling inquiries, resolving issues, and maintaining positive relationships.
- Experience with inventory-related tasks in support of order fulfillment and logistics.
- Attention to detail and strong organizational skills to manage multiple orders, documents, and deadlines.
- Effective communication skills for coordinating with customers, sales, traffic, logistics, and carriers.
- Ability to work collaboratively within an Order Management Team and provide backup support when needed.

Work Environment This role is based fully onsite, with the potential to transition to a hybrid schedule on Mondays and Fridays after the first few months, depending on performance and business needs. The standard shift runs from 7:00 a.m. to 3:30 p.m. The work is performed in an office environment using a PC desktop system and standard office equipment such as calculators, fax machines, printers, scanners, copiers, and smartphones. The position involves extended periods of desk work, frequent use of email and Microsoft Office applications, and handling paper files and reports weighing up to 20 pounds. The environment supports collaboration with order management, sales, traffic, and logistics teams, and is focused on high-quality, sustainable food production and global distribution.
Job Type & Location
This is a Contract to Hire position based out of Stanwood, WA.
Pay and Benefits
The pay range for this position is $33.00 - $40.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Stanwood, WA.
Application Deadline
This position is anticipated to close on Nov 25, 2026.
Workplace Type
This is a fully onsite position in Stanwood,WA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.