About this role
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Sr Product Support Specialist at Thermo Fisher Scientific, you will contribute to ensuring product quality and customer satisfaction across our analytical instruments and software solutions. You'll provide technical support, resolve complex issues, and work with cross-functional teams to drive continuous improvement. Working with mass spectrometry systems and laboratory informatics platforms, you'll develop and deliver training programs, create technical documentation, and contribute to product development initiatives. This position offers the opportunity to make an impact by helping customers advance scientific research, improve patient diagnostics, and ensure product safety across multiple industries.
REQUIREMENTS:
• Advanced degree plus 6 years of experience, or Bachelor's degree plus 8 years of experience in operating and maintaining analytical instruments, preferably LCMS systems
• Preferred Fields of Study: Chemistry, Life Sciences, Biotechnology, or related field
• Technical expertise in system-level troubleshooting and applications support
• Experience with Good Documentation Practice (GDP) and quality management systems
• Demonstrated ability to develop and deliver technical training programs
• Strong problem-solving and analytical thinking abilities
• Project management and organizational skills
• Effective written and verbal communication abilities
• Customer service orientation with strong interpersonal skills
• Ability to work both independently and collaboratively in a team environment
• Proficiency in Linux systems and network administration (for software-focused roles)
• Experience with cloud infrastructure and virtualization technologies (AWS, Azure)
• Knowledge of enterprise software deployment and implementation
• Ability to adapt to changing priorities and new situations
• Ability to travel up to 25% of the time
• Six Sigma certification, Lean Manufacturing, or Quality Auditor (CQA) certification advantageous