About this role
Industry/Sector
Not Applicable
Specialism
Managed Services
Management Level
Senior Associate
Job Description & Summary
The Opportunity
As a Managed Services - Guidewire ClaimCenter - Sr. Associate you will help clients improve insurance operations by analyzing needs, supporting Guidewire ClaimCenter implementation and optimization, and contributing to training and production support within our Managed Services practice. As a Senior Associate you will navigate complex workstreams, build meaningful client connections, mentor junior team members, and use critical thinking, data insights, and Guidewire knowledge to move client priorities forward. In this role at PwC, you will focus on helping clients use Guidewire software to streamline claims processes, address system issues, and support ongoing enhancements that align with business objectives.
Responsibilities
- Managing Guidewire ClaimCenter support workstreams across incident resolution, defect analysis, and enhancement requests
- Analyzing client issues, tracing root causes, and translating business requirements into practical application solutions
- Configuring and supporting Guidewire ClaimCenter functionality across claims operations, workflows, and integrations
- Monitoring production performance, identifying recurring issues, and recommending process or system improvements
- Coordinating testing activities, validating fixes, and documenting outcomes for release readiness
- Building client relationships by responding to service needs and explaining technical findings in clear language
- Mentoring junior team members on Guidewire processes, delivery tasks, and issue triage methods
- Collaborating across teams to prioritize backlog items and align delivery with operational goals
- Leveraging application support tools and automation capabilities to improve service delivery and reduce manual effort
What You Must Have
- At least a Bachelor's degree
- At least 3 years of experience
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree in at least one of the following fields of study: Actuarial Science, Business Administration/Management, Business Analytics, Commerce, Computer and Information Science, Computer Applications, Computer Engineering, Computer Engineering & Accounting, Data Processing/Analytics/Science, Economics, Electrical Engineering, Engineering, Engineering and Business, Finance, Information Technology, Management Information Systems, Mathematics, Mechanical Engineering, Operations Management/Research, Risk Management, Software App, Statistics
- Demonstrating Guidewire ClaimCenter support, enhancement, or production issue resolution
- Applying analytical thinking to break down complex insurance system challenges
- Interpreting data to inform recommendations for client service workstreams
- Adapting quickly across changing priorities and ambiguous situations
- Mentoring junior team members while maintaining professional standards
Travel Requirements
Up to 40%
Job Posting End Date
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.