Inside Sales Representative

Job Title: Inside Sales Representative Job Description
The Inside Sales Representative builds strong customer relationships by managing inbound and outbound calls, capturing orders for delivery, and providing proactive support to both customers and the outside sales team. This role focuses primarily on Spanish-speaking customers while also serving English-speaking customers, helping to resolve concerns, answer questions, and re-engage customers who have stopped purchasing. The position offers a clear path to transition into an outside sales role for those interested in growing their sales career.
Responsibilities
- Make outbound and receive inbound calls to customers to obtain and confirm orders for delivery.
- Provide responsive and courteous customer service by resolving customer concerns and answering product or order-related questions.
- Support the outside sales team by identifying sales opportunities and sending qualified leads for follow-up.
- Contact customers who have stopped buying to understand their issues, address concerns, and work to restore the relationship.
- Focus on serving Spanish-speaking customers while also effectively communicating with English-speaking customers.
- Maintain accurate records of customer interactions, orders, and follow-up activities in the appropriate systems.
- Collaborate closely with the outside sales team to ensure a seamless customer experience and consistent communication.
- Identify opportunities to upsell or cross-sell products and services during customer interactions.
- Provide timely updates to internal stakeholders on customer trends, concerns, and potential sales opportunities.
- Demonstrate a professional, service-oriented attitude in all customer and team interactions.
Essential Skills
- Bilingual proficiency in Spanish and English, with the ability to communicate clearly and professionally in both languages.
- Proven inside sales experience, including managing outbound and inbound calls and handling customer orders.
- Strong customer service skills with the ability to resolve concerns and answer questions effectively.
- Ability to support and collaborate with an outside sales team, including identifying and forwarding qualified leads.
- Comfort working with customers who may have stopped buying and the ability to tactfully address and resolve their issues.
- Effective verbal communication skills and active listening abilities in both Spanish and English.
- Organizational skills to manage multiple customer interactions and follow-ups throughout the day.
Additional Skills & Qualifications
- Interest in transitioning into an outside sales role and developing a long-term career in sales.
- Experience working with diverse customer groups, including both Spanish-speaking and English-speaking customers.
- Ability to build rapport quickly and maintain positive, long-term customer relationships.
- Problem-solving mindset with a focus on finding solutions that meet customer needs.
- Comfort working in a fast-paced environment with frequent phone-based customer interactions.
Work Environment
This is an on-site position with no remote work, operating Monday through Friday with typical shifts from 7:30 a.m. to 4:00 p.m. or 8:00 a.m. to 4:30 p.m. The role is primarily office-based and phone-focused, requiring regular interaction with customers and the outside sales team during standard business hours. The environment supports collaboration and communication, with a focus on providing responsive customer service and efficient order processing.
Job Type & Location
This is a Contract to Hire position based out of Hanover, MD.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Hanover, MD.
Application Deadline
This position is anticipated to close on Nov 25, 2026.
Workplace Type
This is a fully onsite position in Hanover,MD.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.