About this role
As the Coordinator of Commercial Sales your daily activities will include customer calls, performance reporting, and help to facilitate the internal execution of contracted business. You will proactively schedule sales calls with assigned customers to maintain critical relationships by monitoring account performance, managing ad-hoc sales opportunities as well as customer follow-ups to secure volume. In addition, your tasks will include the communication of service updates, market trends, and coordinate rate quotations and RFQ’s with the internal pricing team.
- Associate's degree and 2 years’ work-related experience in the Maritime/Liner Shipping/Transportation Industry.
- Passion for account management and sales including identification, negotiation and
issue resolution.
- Results driven and motivated to independently drive solutions that meets our
customers’ expectations.
- Excellent communication and interpersonal skills to drive positive customer
engagement and performance.
- Team player that works well with others to drive success for the customer, team and
the organization.
- Knowledge and understanding of most shipping terms, routings, schedules and the
general practices of various countries, carriers, ports and terminals with the ability to
apply that knowledge to make effective job assignments.
- Clarify shipping terms unique to a location.
- Knowledge of Hapag-Lloyd’s shipping routes, ports, equipment, rates and services.
- Ability to use maps, atlases and other geographic reference materials to determine
where nearest ports and terminals are to customers.
- Knowledge of the best mode of transportation for ground transport between the
customer and terminals.
- Use questioning to identify specific problems and related information.
- Logically determines the approach to solving the immediate problem.
- Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software
appropriate to work demands.
- This position is located in the United States and requires eligibility to work in the US and completion of the employment eligibility form required under federal law upon hire.