About this role
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:
- Manages incoming faxes, documents for patient’s medical record.
- Scan all pertinent information for upcoming surgery into EPIC.
- Scan all pertinent information for upcoming presurgical Optimization visit (POP)
- Develop and maintain strong relationships with all constituencies (physicians’ offices, clinics, Hospitalists, Nurse Practitioner, Anesthesia and OR Staff)
- Works with NP and Hospitalist to obtain outside medical information.
- Assists with scheduling patient appointments for further evaluation under the direction of the NP or Hospitalist.
- Assisting to check patients in on arrival for POP appointments when coverage is needed.
- Potential for assisting to schedule patient POP visits and other related duties as assigned.
- Confirmation calls to patients prior to POP appointment.
- Responsible for keeping the shared fax incoming folder up to date
- Practices and adheres to Stamford Health’s “Code of Conduct” philosophy and organizational standards for Service Excellence, and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
- Completes required continuous training and education as assigned.
- Competencies and work Experience Requirements:
- Strong organizational skills, especially in creating and keeping files, records.
- Ability to prioritize tasks on an ongoing basis in a high – intensity environment.
- Excellent communication and people skills demonstrated ability to get results from people through interactions on the phone or person.
- Meticulous attention to detail
- Perseverance in the face of indifference or inattention of others, ability to see things through to completion.
- Appropriate interaction with a range of individuals and disciplines.
- Preferred Secretarial/clerical and telephone experience.
- Healthcare experience preferred.
- Demonstrate willingness to work in a team environment.
- Demonstrate flexibility due to unexpected changes in workload.
- Demonstrate ability to work independently and as a team player.
Education Requirements (including license, registration, certification)
- High School degree or equivalent required
- BLS required