Customer Data Management Associate Scientist

Winland Foods is a global manufacturer of private label and branded foods for retail and co-pack customers. As a member of the Customer Data Management Team (CDMT), upon thorough training, you will respond to requests for product-information obtained from internal systems or colleagues. CDMT is customer-service oriented, mostly internal. You may also work in customer databases (DBs) editing similar information. You may also work in internal systems (PDM) and complete work-flow tasks. You will collaborate with other departments as directed including meetings (Teams audio/video), email and chat. Winland operations and product knowledge is mostly US and Canada-based.

Employee Type:

Full time

Location:

IL Oak Brook

Job Type:

Research and Development

Job Posting Title:

Customer Data Management Associate Scientist

Job Description:

Schedule: (Hybrid) Fridays are remote, while Mon-Thurs are in office

Work Location: 2015 Spring Road Suite 400, Oak Brook, IL 60523

Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity, Accident Insurance, Identity and Fraud Protection Plan, Legal, and Critical Illness.

Salary, based on experience and other qualifications: $56k to $76k Annually, with additional bonus potential

Position Responsibilities:

- Will be trained on internal and external data systems.

- With direct supervision, responds to requests for information on products or manufacturing plants, obtained from internal systems or colleagues.  Exercises customer-service and professionalism, balancing priorities to meet deadlines. Will be taught criteria for prioritizing.

- Participates in group projects as assigned such as gathering data.  Will report progress back to the lead.

- Edits product-information in customer DBs editing.  Learns DBs from colleagues and self-driven training materials (includes new DBs and becomes proficient with current).

- Work in internal systems (SAP, PDM, etc) and complete work-flow tasks.

- Collaborates with other departments and builds relationships. Participates in virtual meetings.

- Follows existing policies and procedures

- May perform other duties as assigned

Qualifications and Requirements:

- No professional experience required

- A plus is aptitude for data-entry/databases/info management/food industry

- Useful experience (not mandatory): SAP, Oracle, Excel, database info-management (general), Food Science or Quality

- Data-accuracy is important and attention to detail.

- Communicate effectively and openly while working in a cross-functional team.

- Must be self-disciplined, independent, energetic and resourceful

- Excellent written and verbal communications skills, proficient in MS Office

- For work-from-home, expected to have a space to concentrate on work and hold video conferences regularly.

- Potential travel once or twice per year.

EEO Statement:

Winland Foods seeks to recruit, develop, and retain the most talented people from a diverse candidate pool, and as a global company we believe our success is enhanced by fostering equity and inclusion in the workplace. Therefore, Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, genetic information, military or veteran status, and any other characteristic protected by applicable law.