About this role
Hotel Operations Manager
Holiday Inn Boston-Cambridge Area | Somerville, MA
Are you an energetic hospitality leader who loves developing people, driving results, and creating memorable guest experiences? The Holiday Inn Boston-Cambridge Area is seeking a collaborative and motivated Hotel Operations Manager to help lead our team and shape the guest journey across every department.
In this highly visible leadership role, you'll partner closely with department leaders and associates to deliver operational excellence, foster a positive workplace culture, and ensure every guest enjoys a seamless and welcoming stay.
What You'll Do
- Lead and support daily hotel operations across Guest Services, Housekeeping, Night Audit, Engineering, and Food & Beverage
- Inspire, coach, and develop a diverse team committed to outstanding service
- Create a culture of accountability, teamwork, and continuous improvement
- Champion guest satisfaction by proactively addressing opportunities and celebrating successes
- Collaborate with department leaders to achieve operational, financial, and quality goals
- Monitor hotel performance, labor management, and budgets to drive profitability
- Ensure brand standards, safety protocols, and operational procedures are consistently executed
What We're Looking For
- Minimum 3 years of hotel management or hospitality leadership experience
- A positive, high-energy leadership style with a passion for people development
- Exceptional communication, relationship-building, and problem-solving skills
- Strong organizational abilities with the flexibility to adapt in a fast-changing environment
- Knowledge of hotel operations, guest experience strategies, and industry trends
- ProfitSword experience preferred
- Bachelor's degree in Hospitality Management, Business Management, Culinary Management, or a related field preferred
Why Join Our Team?
- Competitive salary: $75,000-$80,000 annually , paid bi-weekly
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid vacation and personal time
- Hotel discounts at participating properties
- Ongoing training and career advancement opportunities
- A supportive team environment where your contributions make a direct impact
About the Company:
The Holiday Inn Boston Cambridge Area is a well-known hotel located in Somerville, MA. We pride ourselves on providing exceptional service and a comfortable stay for all our guests.