About this role
Terros Health is pleased to share an exciting and rewarding opportunity for Case Managers working at our Desert Cove Recovery Health Center location in Phoenix, AZ.
Terros Health is a health care company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for nearly 60 years. We help people live their lives in recovery and we save lives every day. Our vision is to provide extraordinary care by empowered people , achieving exceptional outcomes . We are guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. Together, we are Inspiring Change for Life!
If you are interested in working for one of the State's Leading Healthcare Organizations that promotes Hope, Health and Healing , we encourage you to apply!
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HOPE ~ HEALTH ~~ HEALING
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www.TerrosHealth.org (http://www.terroshealth.org)
Terros Health is hiring CASE MANAGERS for our Desert Cove Recovery Health Center in Phoenix, AZ
Full-Time; 40 hours/week
Available Schedules:
7:30am-4:30pm, 8am-5pm, or 8:30am-5:30pm
Primary Location: Near Peoria/ I-17
Reliable Transportation is Required - Position includes work in the community and assisting members including transporting them as needed for appointments, etc.
(Mileage Reimbursement Offered - IRS Recommended Amount)
Education/Experience Requirement:
High School Diploma/GED with a minimum of 1.5 years of behavioral health experience; or
Associates degree in the field of medical or behavioral health; or
A bachelors degree (not in a related field of behavioral health) and 1 year of behavioral health experience; or
A bachelors degree or higher in the field of behavioral health;
SMI Experience Preferred
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Compensation: $17.87-21.37+/hour (depending on years of BH experience and education level)
PLUS a $1.50/hour SMI Care Team Differential Pay
Additional Language Differential Pay Available: Spanish, Vietnamese, Korean, Arabic, Farsi, Swahili or ASL:
$1/hour (Approximately $2,080 Annually)
The Case Manager works as part of an interdisciplinary team to support individuals with serious mental illness/general mental health in improving their daily functioning, independence, and overall quality of life. This role focuses on active engagement and delivery of meaningful services that help individuals build skills, access resources, and maintain stability in the community. Services are purposeful, goal-directed, and aligned with each individuals treatment plan, with a clear focus on improving functioning and health plan goals.
Duties include:
Active Engagement & Treatment-Focused Services
- Provides direct, face-to-face services in the home, community, or clinic that support treatment goals.
- Uses each interaction to teach, coach, or support skill-building related to daily living, health, and recovery.
- Engages individuals using strength-based, trauma-informed, and recovery-oriented approaches.
- Proactively re-engages individuals who are disengaged, difficult to reach, or at higher risk.
- Engages regularly with individual to identify and implement goals and interventions.
Improving Functioning & Quality of Life
- Supports individuals in building skills related to independent living, housing stability, employment, relationships, and self-care.
- Helps individuals navigate real-life challenges and practice skills in real-world settings.
- Focuses on progress over time, not just service completion.
- Encourages increasing independence while avoiding long-term dependence on services.
Purposeful Service Planning & Follow-Through
- Develops and implements individualized service plans that are clear, realistic, and focused on functional outcomes.
- Ensures services provided are directly connected to goals and needs.
- Follows through on identified needs and closes the loop on referrals, resources, and supports.
- Adjusts approach based on individual progress, engagement, and changing needs.
Care Coordination that Supports Progress
- Coordinates with internal and external members of the service team including behavioral health, medical providers and community partners to support whole-person care.
- Assists individuals through transitions (e.g., hospitalization, incarceration, discharge) to maintain stability.
- Communicates effectively with providers and supports to ensure continuity and consistency of care.
Documentation & Accountability
- Completes timely, accurate documentation that clearly reflects the service provided, purpose of the interaction, and progress toward goals
- Ensures documentation demonstrates active engagement and meaningful interventions.
- Maintains productivity expectations while prioritizing quality and appropriateness of services.
Professional Expectations
- Demonstrates accountability, reliability, and follow-through in managing caseload.
- Maintains professional boundaries and adheres to policies and ethical standards.
- Maintains agency guidelines and deadlines with professional development/learning management requirements.
Benefits & Wellness
We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.
- Multiple medical plan options, including a no-premium plan for employees and their families
- Multiple dental plan options, including orthodontic coverage
- Vision insurance
- Group life and disability insurance
- Pet insurance
- 401(k) plan with company match
- Interest-free medical line of credit
- Financial education, planning, and support resources
- Monetary company contribution toward eligible benefits
- Bilingual pay differential
- Generous Paid Time Off (PTO) – 3 weeks off in the first year
- Paid Sick Time
- 10 paid holidays annually
- Comprehensive wellness program featuring wellness challenges, activities, and prizes
- Employee Assistance Program (EAP) available to employees and their family members
- Trip Reduction Program
- Ongoing professional growth and career development opportunities, including:
Scholarships
- Clinical supervision
- Continuing Education Units (CEUs)
- Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
- Access to the Working Advantage Employee Discount Program, with savings on:
Gym memberships
- Car rentals
- Flights, hotels, movie tickets, and more
Qualifications
Education & Experience
The applicant must meet one of the following:
High School Diploma or GED and a minimum of 1.5 years of behavioral health experience, OR
Associates degree in a related field, OR
Bachelors degree in a non-behavioral health field with 1 year of behavioral health experience, OR
Bachelors degree in a behavioral health–related field
Required Knowledge, Skills, and Abilities
Ability to engage individuals using a non-judgmental, person-centered, and recovery-oriented approach
Strong communication and interpersonal skills, including active listening and clear documentation
Ability to provide active, treatment-focused services that support skill-building and improved functioning
Basic understanding of serious mental illness, co-occurring conditions, and community-based care
Ability to manage time, prioritize tasks, and maintain productivity expectations
Ability to respond to changing situations, including crisis or high-risk scenarios, with appropriate support
Basic computer skills and ability to utilize an electronic health record (EHR)
Licensure & Requirements
Valid Arizona Drivers License and ability to meet organizational driving requirements
Must be at least 21 years of age
Valid Level 1 Fingerprint Clearance Card (or ability to obtain within required timeframe)
Successful completion of background check
Ability to work in both office and community-based settings
Preferred (but not required)
Experience working with diverse populations in behavioral health, including individuals with serious mental illness, co-occurring disorders, and varying levels of care needs.
Experience providing community-based or field-based services
Familiarity with Motivational Interviewing or other engagement techniques
Knowledge of local community resources and systems of care