About this role
We are looking for a talented Branch Manager to join our team specializing in Service for our Branch in Grand Junction, CO.
In this role, you will make an impact in the following ways:
- Lead all branch operations and drive overall business performance by managing financial results, operational execution, and key business metrics in alignment with the Annual Operating Plan.
- Monitor and improve branch performance through balanced scorecard measures, profit and loss results, asset management, and other critical operational and financial indicators.
- Build and strengthen customer relationships while identifying new business opportunities, partnerships, and alliances that support branch growth and market expansion.
- Develop a deep understanding of Cummins’ business strategy, regional market dynamics, and cross-business-unit objectives to support informed decision-making and sustainable growth.
- Champion a customer-focused culture by driving customer satisfaction, improving Net Promoter Score (NPS) results, and ensuring exceptional service delivery across all branch operations.
- Oversee branch service operations by implementing standardized service processes, improving Repair Event Cycle Time, and driving continuous process improvements that enhance efficiency and customer experience.
- Lead warranty management efforts by monitoring submissions and rejections, identifying recurring product or service issues, and partnering with stakeholders to support ongoing quality improvements.
- Foster a high-performing, safe, and engaged workforce by ensuring compliance with health, safety, and environmental standards, managing facilities and resources, and developing employees through performance management and growth opportunities.
Compensation:
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.