About this role
About third
Third is a modern-commerce growth company helping brands turn new and emerging platforms into real sales channels.
Our integrated acquisition strategy connects best-in-class teams across TikTok, Whatnot, Meta, Snap, and beyond - eliminating the need to stitch together multiple partners.
Third blends deep niche expertise with modern execution to launch, operate, and scale commerce on new platforms, transforming culture, creators, and content into real product sales.
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The Role
We’re looking for a part time Livestream Moderator to run the commerce backend and live chat for assigned brands. This role starts part time, with full time consideration after an initial period for the right person.
This is not just answering comments.
This is live sales support.
You run the products, the offers and the chat in real time — so the host never stops selling and the viewer never waits for an answer.
No live shopping experience? Training is provided. If you know commerce, we’ll teach you the stream.
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What You’ll Do
Run the Commerce Backend Live
- Pin, push and rotate products in the live showcase in step with the run of show.
- Launch flash deals, vouchers, bundles and countdowns on cue.
- Keep pricing, inventory and product links accurate throughout the stream, and flag any mismatch immediately.
- Operate livestream and seller dashboards across platforms, including TikTok Shop LIVE, Amazon Live, Meta and brand websites.
- Every click is a sale made or a sale lost.
Own the Chat
- Answer product questions quickly and accurately — sizing, shades, ingredients, shipping, discounts.
- Surface buyer questions and objections to the host so they’re answered on camera.
- Remove spam, handle trolls, and keep every stream within platform community guidelines.
- Create interaction loops — polls, prompts, shout-outs — that build trust and urgency.
- Every comment is a customer.
Be the Host’s Second Set of Eyes
- Feed the host real-time cues: what to pitch next, what chat is asking, what’s selling and what’s running low.
- Watch live metrics (GMV, viewers, CTR, CVR) and flag changes to the host and producer as they happen.
- Keep the stream moving when something breaks.
Prepare and Close Every Show
- Before the show: load the product showcase, set up offers, check links, pricing and inventory, and test the stream with the producer.
- After the show: pull performance data into the client’s show report, with any issues logged.
- Each stream should compound into the next.
Know the Product
- Know assigned product lines — pricing, variants, discounts, materials, ingredients.
- Answer in chat with the same confidence the host has on camera.
- Confidence converts.
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What We’re Looking For
- 1+ years in e-commerce, social commerce, retail, customer service or community management
- Fast, accurate typing and a clear, friendly written voice
- Comfort working across several dashboards and screens at once
- Strong attention to detail — the right price, the right product, the right link, every time
- Willingness to work a flexible schedule, including evenings, weekends, and holidays as required.
- Able to work on-site at our Los Angeles studio
Nice to Have
- DTC e-commerce experience (Shopify or a brand’s own website)
- Amazon experience — Seller Central, Vendor Central or Amazon Live
- eBay experience — selling on eBay or eBay Live
- Commerce selling experience — retail, live selling or sales (ideal)
- Familiarity with TikTok Shop, Whatnot or other live shopping platforms
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Who You Are
- You think like a retailer, not just a moderator.
- You’re calm when things break (and they will)
- You multitask without losing accuracy.
- You understand urgency, pacing, and how offers move people.
- You make the host look good.
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Why This Role Matters
Livestream is the closest commerce gets to real life.
It’s immediate.
A wrong price or an unanswered question costs the sale.
A great moderator turns a stream into a store.
LOCATION
Culver City, CA
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