About this role
POSITION SUMMARY
EVP Eyecare i s a privately h eld, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with buildin g an outstanding emp lo yee experience.
Our mission is to improve people ' s lives through better vision and outstanding patient experiences.
Our Surgical Counseling Coordinators are responsible for supporting the in-house Surgical Counselors by a ss isting with the cataract and LASIK surgery experience. Surgical Counseling Coordinators are responsib l e assisting the Surgica l Counselors in tak ing our patients through the process of prepar ing for the surgica l day by coord i nating scheduling, gathering needed documentation for pre-certification, prov i ding patient education and knowledge of insurance carrier .
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the fo ll owing:
- Answer patient calls
- Make outbound ca ll s to patients who have requested additional information , want to make changes to , or are read y to schedule surg i cal procedure.
- Handle inbound calls from patients to confirm cost of surgical procedures, and schedule surgical procedures.
- Make outbound calls to patients to follow-up and reschedule patients w ho ha v e missed surgical procedure appointments.
- Counsel and educate the patient about their upcom ing surgery and l ens options
- Set surgery dates, including a ll post-surgical/treatment appointments
- Send n ecessary paperwork to authorization specialist for eligibility, benefits and aut h orization
- Confirm pre-certification from insurance carriers received prior to procedure
- Discuss implant options and se lf -pay fees including fi nanc ing options
- Collect fees for specia lt y l enses
- Collect co-insurance or co -pa ys when applicable
- I ssue refunds for cance lled surgeries
- Send for Medical clearance as necessary
- Special projects or pop-up tasks as requested by Practice Leader s or Surgical Counselors
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- High sc hool diploma or general education degree (GED).
- At le ast two years of work experience in a medical office setting .
- Prior Surgical Counseling experience preferred.
- Previous sales background is required.
- Knowledge of insurance carrier policies and procedures
- Use of kindness, empathy and patience when dealing with our patient population
- Attention to detail
- Comfortable with sales aspect of specialty lenses
- Ability to multi-task
- Ability to work as a team member
- Requires skills in operating computers, EHR, word processing software, fax machines and copier machines.
- Cooperates and effectively communicates with all staff members and physicians about patient matters.
- Word processing software, Microsoft Word.
- Bilingual in Spanish preferred
- Knowledge of basic eye care and hygienic methods and practices involving the treatment of the eye.
- Strong organizational and interpersonal skills including the ability to manage interactions with difficult people.
- Knowledge of medical terminology.
- Strong knowledge of pharmacy abbreviations
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.