Case Management Team Lead (78442)

At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.

Our Mission

Strengthening our entire community through whole-person healthcare and education.

POSITION SUMMARY Assists in the interviewing, training, and ongoing support to social workers and social services specialists in the Case Management Program. Provides direct case management services to clients. Intervenes and assists case managers in working through complex client situations and client crisis events. Collaborates with Social Services Supervisors and Director of Client Services to develop short-term and long-term plans to implement and facilitate achievement of department goals and quality improvement projects. Assists the Director of Client Services in meeting all regulatory and quality standards. Maintains a close working relationship with direct supervisor, participates in active supervision, and remains receptive to feedback on professional development to support high quality service provision.

KEY DUTIES AND RESPONSIBILITIES

- Provide direct services to clients and maintains a caseload.

- Maintain training, knowledge, and skills through remaining current on CPI and MHFA certifications in order to intervene and assist with clients reporting feelings of SI, HI, or other crisis situations.

- Coordinate with supervisor to ensure case managers receive correct and consistent training and updates. Assist Social Services Supervisors with initial training of new staff by providing shadowing opportunities and check-ins. Assist with documentation of training activities and reports to Social Services Supervisor to assist in resolution of personnel issues.

- Participates in preparing and presenting technical and programmatic training and/or resource updates as a team at All-CM Team Meetings.

- Assist with identifying and coordinating case management training by community partners or other local agencies that case management may utilize through referral or knowledge sharing in order to meet client needs.

- Provide ongoing support to case managers by offering guidance on best practices and approaches related to client services.

- Contribute to maintaining an updated list of frequently used community resources by contacting each resource to confirm any changes in availability, contact, or referral process information as a team. Ensuring this updated resource guide is disseminated or made available to all client-facing departments at CrescentCare.

- Provide leadership to staff by demonstrating a person-centered, low-barrier approach to services.

- Investigates and attempts to help resolve complex client issues and situations.

- Coordinate with supervisor to ensure program is appropriately staffed, participate in interviews, and consult on case management staffing decisions.

- Assist Social Services Supervisors in ensuring staff are clear on program expectations and standards, including but not limited to intake and service provision, record keeping, and documentation, behavioral expectations, work quality and productivity expectations, effective teamwork, and client-centered ethical practice.

- Work with supervisor to ensure that funder and accreditor requirements are being met (CARF, Ryan White, Medicaid, HOPWA, UNITY, etc) by assisting with auditing client charts for completeness. Maintains documentation of charts reviewed and reports any discrepancies to Social Services Supervisor.

- Participate in community and agency/program meetings, team meetings, and staff in-services.

- Attends a minimum of 20 hours of continuing education annually.

- Perform other duties as directed by supervisor(s).

POSITION REQUIREMENTS

- The minimum education level required for the position is a Bachelors Degree in Social Work.

- The minimum required license is a RSW.

- The minimum experiential level required for the position is three years of related direct practice, with a minimum of 1 year of related direct practice at CrescentCare.

- Minimum age of 21.

- Must have reliable transportation and

a valid drivers license, no license denials, revocations, or more than one suspension in the past three years

- valid car insurance

- no more than one at-fault accident in the past three years

- no more than two moving violations in the past five years

SKILLS & COMPETENCIES

- Necessary technical skills to use electronic health record, incident reporting system, email, and other information systems.

- Excellent communication skills and the ability to schedule work production to meet timelines with attention to detail.

- Knowledge of and the desire to work with a cross-disability population including, but not limited to, those living with HIV and/or mental health issues.

- Ability to communicate effectively with diverse individuals and groups.

- Ability to work under pressure in a fast-paced environment.

- Ability to teach and provide crisis intervention.

ESSENTIAL PHYSICAL REQUIREMENTS

- Travel is required for the purpose of meeting with clients, stakeholders, and off-site personnel/management.

- Sitting for extended periods of time.

- Physically able to participate in training sessions, presentations, and meetings.

- Physically able to provide services in office-based and community-based settings where climbing several flights of stairs might be necessary

Total Compensation Package

We believe the investment we make in our employees is among the most important. Our compensation package includes:

- Comprehensive medical and prescription drug coverage options

- Health Savings Account (HSA)

- Employer-paid Dental

- Employer-paid life insurance & AD&D

- Employer-paid Wellness Program

- Employer-paid Employee Assistance Program

- Employer-sponsored vision insurance

- Employer-sponsored short-term disability insurance

- Vacation time (accrue 10 days in first 12 months)

- Sick time (accrue 8 days in first 12 months)

- Eleven (11) paid holidays

- 401(k) retirement plan with employer match beginning in employees second year