Executive Assistant, Experienced

Your Role

The Information Security, Risk & Operations (ISRO) department protects enterprise information and technology assets, strengthens regulatory and risk disciplines, and enables resilient business operations. ISRO partners across Stellarus, Ascendiun, Blue Shield of California, and other family-of-companies stakeholders to deliver security capabilities, manage risk, support audits and compliance obligations, and advance operational resilience.

The Executive Assistant, Experienced will report to and fully support the Vice President, Chief Information Security Officer (CISO), while providing coordinated administrative support to the ISRO Chief of Staff and direct leadership team. This role serves as a trusted operational partner who anticipates needs, protects executive focus, improves the flow of information, and helps the ISRO leadership team operate with consistency, urgency, discretion, and accountability.

The successful candidate will understand the pace and sensitivity of a cybersecurity, risk, and operations environment. They will confidently manage competing priorities, confidential matters, executive communications, leadership cadences, cross-functional dependencies, and time-sensitive requests involving audit, compliance, risk, incident readiness, customer commitments, and organizational change.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow personally, professionally, and financially. We are looking for people who are energized by creative and critical thinking, building trusted relationships, getting results the right way, fostering continuous learning, and enabling teams to work together with clarity and purpose.

Your Knowledge and Experience

- Bachelor’s degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree.

- At least 3 years of progressively responsible executive or senior-leadership administrative support experience.

- Experience supporting a senior executive in a complex, matrixed, regulated, technology, cybersecurity, risk, compliance, or operations environment is strongly preferred.

- Advanced proficiency in Microsoft Outlook, PowerPoint, Word, Excel, Teams, SharePoint, and Copilot is required.

- Working knowledge of Lucidchart is preferred; familiarity with Planview, Jira, Confluence, Service Marketplace, Concur, UltiPro or comparable enterprise platforms is a plus.

- Demonstrated ability to manage a dynamic executive calendar, recognize competing business priorities, and make appropriate trade-offs with limited direction.

- Exceptional written and verbal communication skills, including the ability to prepare polished executive materials, capture decisions accurately, and communicate with tact across all organizational levels.

- Strong organizational and follow-through skills, with the ability to manage multiple workstreams, deadlines, and stakeholders without losing detail or momentum.

- Demonstrated discretion and sound judgment when handling confidential, restricted, or sensitive business and security information.

- Ability to remain calm, flexible, resilient, and solutions-oriented during urgent requests, shifting priorities, and periods of organizational change.

- Customer-service mindset with the confidence to appropriately challenge, clarify, redirect, or escalate requests when scope, ownership, risk, timing, or decision rights are unclear.

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.