Principal Technical Program Manager, IVR, Labs & Release Amazon Leo, D2D Software

Description

Amazon Leo is building a low Earth orbit satellite constellation to bring fast, affordable connectivity to customers around the world. Direct to Device (D2D) extends Leo to standard mobile phones and devices: a fully regenerative fifth-generation (5G) mobile base station on each satellite, delivering service to standard handsets through mobile network operators (MNOs). D2D Software builds the embedded software that flies, the cloud and ground software that runs the service, and the platform that connects them. Our target is under a day from a defect being found to the fix deployed across the entire constellation, achieved by automating everything that a person would otherwise do by hand.

This role leads the program for integration, verification and reliability, labs, and release in Software Delivery & Business Ops, reporting to the Director, Software Delivery & Business Ops. It owns the integrated lab plan, lead times, and fallbacks; the technical program manager for Software Integration, Verification & Reliability; the release train and the six-eyes sign-off process; supplier delivery for lab and test vendors. Before anything is handed on, the bar is: positive float for every lab need-by date; every release with its three sign-offs. It hands off to its customers as follows: integrated lab plan and release calendar to Software Integration, Verification & Reliability, DevOps, and the hardware teams.

What the team needs to achieve
• Positive float for every lab need-by date; every release with its three sign-offs.
• Experience that meet their service level: integrated lab plan and release calendar to Software Integration, Verification & Reliability, DevOps, and the hardware teams.
• Measured, rising capability and efficiency of the team, with manual work falling release over release.

How the team is measured
• Lab readiness float against every gate's need-by date.
• Rig queue wait within its service level.
• Releases shipped with their sign-offs on time.

Key job responsibilities
• Own the integrated lab plan, lead times, and fallbacks; the technical program manager for Software Integration, Verification & Reliability; the release train and the six-eyes sign-off process; supplier delivery for lab and test vendors.
• Meet the bar before every hand-off: positive float for every lab need-by date; every release with its three sign-offs.
• Work directly with engineers in the boundary teams as partners, through agreed contracts and service levels.
• Automate everything a person would otherwise do twice.
• Run the program's mechanisms, metrics, and reviews, and clear blockers with the right people, escalating when needed.
• Identify and mitigate program risks early, build consensus across teams, and mentor other program managers.

This role is the technical program manager for Software Integration, Verification & Reliability. It owns the integrated lab plan for D2D Software (lab and rig lead times, capacity, fallbacks, and escalation), runs the release train and the six-eyes sign-off process, and owns supplier delivery for lab, rig, and test vendors. The sign-offs themselves stay independent: integration and verification, DevOps & Release, and this function each sign for their own part. It matters because embedded software testing depends on scarce rigs, benches, and chambers that take months to build, and because every release needs its sign-offs on time. Without it, labs arrive after the gates need them, releases wait on paperwork, and development and test teams wait for hardware.

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

About the team
D2D Software is an evolving organization of many teams: Software Architecture & Specifications; Software Delivery & Business Ops; Software Integration, Verification & Reliability; DevOps & Release; Satellite Software Development; Ground Software Development; and Customer Software Engineering & Support. Each Director owns business outcomes: delivering the commitments, and the capability and efficiency of their teams. Teams work as internal customers and suppliers with agreed service levels, interfaces are agreed centrally while designs stay local, and engineers are expected to work directly with engineers across every boundary. Milestones are committed deadlines for delivery with quality, not gates to wait on, and every team runs on one toolchain and one system of record. Every measure is derived from the systems of record, never self-reported, and we improve release over release with a target of perfection.

Basic Qualifications

- Bachelor's degree in Engineering, Computer Science, or a related technical field
- 10+ years of program management experience, including programs across several teams
- Experience building the mechanisms, metrics, and reporting that run a program
- Experience delivering programs end to end where the problem and plan are not fully defined, making trade-offs between short- and long-term needs
- Experience running programs for labs, test facilities, or hardware infrastructure with long lead times
- Experience running a release train or release sign-off process for embedded or hardware-and-software products
- A background in embedded software development
- Experience across the full software development lifecycle, having shipped software and maintained it in production

Preferred Qualifications

- Lab or test-facility programs for embedded, radio frequency, or space hardware
- Experience with hardware-in-the-loop test environments
- Release to manufacturing for embedded software
- Experience creating scalable program mechanisms across several organizations and presenting program strategy to senior leaders
- Experience owning a program roadmap or portfolio across the organization, telling one-way from two-way doors, and creating mechanisms that other teams adopt
- A record of writing clear narratives and running data-driven reviews
- Researched and benchmarked lab, test, and release approaches to decide what to build, reuse, or retire

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Redmond - 177,000.00 - 239,400.00 USD annually