About this role
About the Role
Reporting to the Customer Care & Service Manager, you will play a key role in supporting our repairs and spare parts operation. You'll be responsible for assessing and repairing products, managing spare parts inventory, processing returns, and assisting with day-to-day warehouse activities to ensure our customers receive exceptional after-sales service.
Key Responsibilities
- Support daily warehouse operations, including stock movement and inventory management.
- Pick, pack and dispatch spare parts and customer orders.
- Assist with the distribution of spare parts to service centres.
- Conduct product assessments and repairs.
- Strip products for reusable parts where required.
- Process returns and maintain accurate records.
- Perform data entry and maintain information within CRM and SAP systems.
- Deliver excellent customer service to internal and external stakeholders.
- Maintain a safe, clean, and organised work environment.
- Contribute to continuous improvement initiatives within the repairs operation.
- Assist with documenting repair procedures and sharing best practices with the team.
About You
To be successful in this role, you will have:
- Previous warehouse, stores, repairs, or technical service experience.
- Strong attention to detail and organisational skills.
- Comfortable using computer systems and data entry programs.
- A proactive, hands-on approach to work.
- Good problem-solving and troubleshooting skills.
- The ability to work independently and as part of a team.
- A commitment to workplace safety and quality standards.
- Excellent communication and customer service skills.