Junior System Administrator

Junior System Administrator
Location: Hybrid - San Diego, CA

Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.

Mutual of Omaha Mortgage is a full service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below!

Position Overview
The Junior System Administrator is an early-career systems administration role for an experienced IT support professional. This role provides day-to-day administration and support for Microsoft 365, Microsoft Entra ID, Microsoft Intune, SaaS applications, and endpoint devices. The role serves as a point of escalation for Tier 1 and Tier 2 support, takes ownership of assigned issues and administration responsibilities, and mentors lower-level team members. The Junior System Administrator works with the Senior System Administrator and management team on complex issues. Azure and Azure Virtual Desktop experience is a plus but not required. The ideal candidate is service-oriented, detail-focused, accountable, and eager to grow as a systems administrator.

Key Functions

Microsoft 365, Entra ID & Intune Support

- Serve as the point of escalation for Tier 1 and Tier 2 support issues involving M365, Entra ID, Intune, endpoints, and SaaS applications.
- Provide day-to-day support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and related user issues.
- Support Microsoft Entra ID user and group administration, access requests, directory roles, and joiner/mover/leaver activities.
- Assist with MFA, Conditional Access, and identity security support in accordance with established organizational standards.
- Support Microsoft Intune device enrollment, compliance policies, configuration profiles, and application deployment for Windows and Mac endpoints.
- Assist with basic Azure administration and Azure Virtual Desktop support as assigned; prior experience is a plus.

SaaS Application Management & SSO

- Assist with SaaS application onboarding and offboarding, including SSO and Entra enterprise application support.
- Maintain the organization’s enterprise application catalog; ensure SSO coverage, MFA enforcement, and appropriate access scoping across the SaaS portfolio.
- Manage provisioning and deprovisioning integrations (SCIM or manual) to ensure timely, accurate access changes aligned with the joiner/mover/leaver process.
- Evaluate and onboard new SaaS applications in coordination with the IS team and business stakeholders, including security posture review and integration planning.
- Maintain documentation for all SSO configurations, app registrations, and provisioning workflows.

Networking (Foundational)

- Maintain working knowledge of core networking concepts: TCP/IP, DNS, DHCP, VPN, and firewall fundamentals as they apply to cloud-connected environments.
- Support network-related troubleshooting for cloud services, SaaS connectivity, and remote access scenarios.
- Coordinate with network vendors on connectivity issues that affect cloud or SaaS service availability.
IS Team Collaboration
- Work closely with IS team members on cross-functional initiatives including security projects, system migrations, and platform rollouts.
- Participate in IS team planning, change advisory processes, and knowledge-sharing sessions.
- Maintain and contribute to the team knowledge base: runbooks, configuration documentation, and onboarding/offboarding procedures.
- Support audit and compliance requests related to access controls, licensing, and system configurations.

Qualifications
Required

- Bachelor’s degree, technical training, or equivalent hands-on experience in information technology.
- 2-4 years of professional experience in IT support, desktop support, or systems administration, with demonstrated progression in responsibility.
- Professional experience supporting Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Microsoft Intune, and Microsoft Entra ID (Azure AD) is required.
- Basic understanding of SSO, MFA, and identity concepts; experience with Entra enterprise applications is a plus.
- Basic awareness of endpoint and email security concepts; Microsoft Defender experience is a plus.
- Basic understanding of identity and access management, least privilege, and account lifecycle management.
- Basic networking knowledge: DNS, DHCP, TCP/IP, VPN, and firewall concepts.
- Strong documentation habits; ability to produce clear runbooks, configuration guides, and change records.
- Ability to take ownership of assigned work, work independently, and collaborate with the Senior System Administrator and management on complex issues.
- Willingness to mentor lower-level technology staff and continuously develop systems administration skills.

Preferred

- Microsoft fundamentals or role-based certifications, such as MS-900, MD-102, or AZ-900.
- Experience with SSO and SCIM-based provisioning and app lifecycle automation.
- Familiarity with PowerShell scripting for M365, Entra ID, and Intune automation.
- Exposure to Azure and Azure Virtual Desktop.

The salary range for this position is $60,000-$80,000 annually.

Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include:

- Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. 
- Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. 
- 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) 
- Multiple PPO Medical Plans, as well as HDHP eligible plan. 
- Dental Coverage 
- Vision Coverage 
- Company Paid Life Insurance 
- 401K with a generous employer match 
- Additional Benefits including – Optional Life, FSA, Pet Insurance etc. 
- Free Legal Services 
- Employee Loan Program