About this role
Overview
The Food & Beverage Runner ensures a consistent, correct, and quality plate presentation for all dishes and drinks served to customers. Supports and assists Bus Persons, as needed.
Responsibilities
- Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards established by F&B management.
- Understands and practices food safety and awareness.
- Checks and controls food delivered from the outlets to the tables.
- Ensures that all food is delivered at the specified temperature, with all appropriate sauces and sides, and that all plates are clean and neat with appealing presentation.
- Facilitates communication between kitchen staff and front of the house staff.
- Maintains familiarity with the food selections offered and the standards in service as set by the Restaurant Manager.
- Responds to guests’ special requests.
- Reports to management all inconsistencies in food and beverage preparation and presentation.
- Maintains clean, safe, secure, and organized work areas.
- May be requested to serve alcoholic and non-alcoholic beverages.
- Assists other restaurant Team Members as needed.
- Confirms all guests ordering alcohol are of legal drinking age using established liquor service procedures.
- Carries service trays with drink orders throughout dining area.
- Assists Bus Persons with setting and bussing tables, as necessary.
- Maintains RBS parameters on service of alcoholic beverages, identifying guests showing signs of intoxication; informs manager on duty with any concerns.
- Completes all opening, running, and closing duties.
- Maintains knowledge of the food selections offered in the Sports Bar.
- Addresses guests’ concerns and resolves issues as appropriate and according to policy/procedures; involves management as needed.
- Provides information on resort amenities, events, promotions, etc. in order to increase levels of guest service.
- Proactively assists other department Team Members as needed.
- Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
- Performs other duties as assigned.
Qualifications
- High School diploma or GED certificate preferred.
- Previous experience in guest services is preferred.
- Must be 21 years of age or older to sell or serve distilled spirits.
- Must be able to read and write legibly in the English language.
- Willingness to work flexible schedules in a 24/7 work environment, including nights, weekends, and holidays.
- Ability to uphold department and company standards of etiquette and guest service while in the presence of guests and other Team Members.
- Must register in the RBS Portal, take training from an authorized RBS Training Provider, and pass the ABC Alcohol Server Certification exam within 30 days of their confirmed training.
- Must possess or be able to obtain a CA Food Handler Card within 30 days of employment.
- Must successfully complete Serv Safe certification within 30 days of employment.
- Basic computer proficiency utilizing Microsoft applications, email, and internet.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Native American hiring preference applies.
- Decision Making: Drawing correct and realistic conclusions and making timely decisions based on available information.
- Interpersonal Understanding: Showing interest in other people's feelings, attitudes, and reasoning.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
- Stress Tolerance: Performing well when faced with pressure due to time frame, workload, adversity
## Location
3400 Highway 246
## Minimum Pay Rate
$12.36 per hour (Avg. including tips $22.18)
## Maximum Pay Rate
$12.36 per hour (Avg. including tips $22.18)