Assistant Manager - Application Transformation, ICS Acquisition (15 Month Secondment/Contract)

How will you make an impact in this role?

The Application Transformation team is responsible for transforming the acquisition and onboarding journey to make it faster, simpler and more effective for our customers, while ensuring we continue to meet our regulatory and risk obligations.

As Assistant Manager, Application Transformation, you will help deliver strategic initiatives across Australia and New Zealand that improve how Card applications are verified, decisioned and onboarded.

A key focus of the role will be transforming income verification and application decisioning, including greater use of automation, data and digital verification capabilities to reduce manual processing and unnecessary application pends and enable faster customer outcomes.

You will partner across Product, Technology, Credit, Risk, Compliance, Operations, Analytics and external providers to understand complex processes and rules, identify transformation opportunities, develop requirements, test solutions and take new capabilities through to implementation.

What Success Looks Like

- Transformation initiatives materially simplify the application and onboarding journey.
- More applications can be verified and decisioned without unnecessary manual intervention.
- Application pends and time to decision are reduced while appropriate risk and compliance requirements are maintained.
- New data, automation and verification capabilities are successfully moved from concept through to implementation.
- Business requirements are clearly defined and translated into effective technology and operational solutions.
- Benefits are measurable and supported by robust reporting.
- Cross-functional stakeholders are aligned and complex initiatives continue to move forward.

Why Join Us?

This 12-month secondment offers the opportunity to build experience across application transformation, digital verification, decisioning and cross-functional change delivery. You will work on initiatives that directly influence how prospective Card Members experience American Express and gain exposure to a broad network across Marketing, Product, Technology, Analytics, Credit, Risk, Compliance and Operations.

Minimum Qualifications

- Strong project-management skills and demonstrated ability to deliver complex, cross-functional initiatives.
- Strong analytical and problem-solving capability, with confidence using data to identify issues and develop recommendations.
- Ability to understand complex business processes and translate them into clear requirements and solutions.
- Excellent stakeholder-management skills and the ability to work effectively across Technology, Risk, Compliance, Operations and business teams.
- Strong written and verbal communication skills, including the ability to simplify complex issues for different audiences.
- Highly organised, with strong attention to detail and the ability to manage multiple priorities.
- Comfortable working through ambiguity and proactively driving work forward.
- Customer-first mindset with a passion for improving how things work.

Preferred Qualifications

- Experience in transformation, digital product, project delivery, business analysis, operations or a related field.
- Experience in financial services or another regulated environment.
- Exposure to digital applications, customer onboarding, credit decisioning or verification processes.
- Experience delivering automation or process-transformation initiatives.
- Familiarity with technology delivery, APIs and third-party data or verification solutions.
- Strong Excel and PowerPoint skills.