About this role
Job Summary:
Supports the assigned site to advocate for customers in resolving product quality and process quality related issues. Understands and translates internal and external customer's expectations and quality requirements to integrate this into product quality planning, evaluation, and control.
Key Responsibilities:
Develops, articulates, and translates customers' expectations and requirements for Site Quality.
Uses Customer Centric metrics to prioritize customer quality requirements and issues and makes recommendations on prioritization of Site Quality resources.
Acts as a primary contact to the customer site level.
Responsible for applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, nonconforming material reports, etc.
Leads containment activities.
Facilitates continuous improvement quality activities to reduce the potential for defects and ensures continual improvement in process, purchased parts and product design.
Ensures products and process development meet quality standards and site related customer specific requirements.
Identifies problems, prioritizes actions, leads, or participates in Six Sigma projects/continuous improvement or preferred customer methodology.
Lead and/or support change management activities by verifying products and processes, developing key measures, and analyzing data for decision support, and presenting results to plant leadership.
Leads quality audits.
Serves as a quality technical resource to other functional areas.
Coaches and mentor quality practices with less experienced team members. May manage and/or develop others.
Identifies and may lead opportunities to upgrade current site processes to Quality 4.0 principles.
Supports Safe Launch Initiatives through Value Package Introduction (VPI).
Applies AIAG (Automotive Industry Action Group) core tools.
同时兼顾内部工厂质量的管理