About this role
Account Manager
Shift/Hours: Monday - Friday, First Shift 8:00 am-5:00 pm (may need to work nights and weekends)
Pay Rate: $33.65-$36.05/hr or based on Experience
Location: Santa Clara, CA
Experience: 2-3 years of account management experience in the janitorial industry; customer service/sales experience
PrideStaff has an exciting new opportunity to share for an Account Manager in Santa Clara ! This position will allow you to assist a bona fide top employer in this market!
Are you needing a new career opportunity? Give us a call at 408-298-6775 and/or apply directly to this posting for immediate consideration! Hurry, as this position will not be available for long!
Account Manager Job Duties include:
Serve as the primary point of contact for assigned commercial accounts
Address client concerns, service issues, and special requests promptly and professionally
Resolve and follow up with all complaints/issues/requests from customers, employees, or others
Provide quotes and coordinate additional work with customers.
Process employee time off requests, sick time
Ensure employee coverage
Other duties as assigned
Account Manager Preferred Skills include:
Highly preferred to have worked in the janitorial industry
Manage day porters at accounts (if applicable)
Build and maintain strong, long-term client relationships through regular communication and site visits (site audits)
Conduct weekly quality inspections and client walkthroughs to ensure service standards are met or exceeded (when applicable through Aspire)
Assist with onboarding new accounts, including site setup, staffing, and service transitions
Manage the janitorial budget, ensuring cost-effective procurement of cleaning supplies and equipment.
Track and report on labor costs, overtime, and expenses related to cleaning operations.
Able to provide 2 professional references
Account Manager Requirements may include:
Must be bilingual in English and Spanish (including Reading and Writing)
Ensure that all cleaning operations are performed in compliance with local safety regulations.
Implement and monitor safety procedures for staff, ensuring the proper use of cleaning chemicals and equipment.
Provide ongoing safety training to janitorial staff
Ensure the proper handling and disposal of hazardous materials.
Respond to and resolve safety concerns or incidents as they arise.
Report any employee injuries to Human Resources
Clean DMV Record
Willingness to submit to a pre-employment background check & drug screen
Benefits of working with PrideStaff:
Medical, Rx, and Wellness Benefits
Dental and Vision Plan Options
Short-term Disability
401(k) Retirement Plan
Holiday Pay
Join Us.
PrideStaff Company Overview
PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.
Compensation / Pay Rate (Up to): $33.65 - $36.05 Per Hour